Clay WORST Bar and Grill.....
First Mistake - Bought a Groupon for Clay WORST Bar and Grill
Packed up the Wife and kids and headed out for a, Family sit down Dinner, out for a change. On route we received a call, and my son was called into work, shoot....Hard to get us all together at one time theses days. We dropped him off and decided as a Family, to continue on to the Restaurant, out in Bayer's Lake.
We arrived at 12:50pm sat and ordered. While we were ordering, we explained my son being called into work and missing our family dinner out, but that we are buying his full meal anyway(still 4 meals bought), and will be dropping it off to him at work on our way home, we should be able to use the Groupon we already paid for, toward our bill. THE OWNER SAID NO!
I was Shocked at his reply, as this does not affect the total spent by even a single Penney, as we are buying the additional full supper for my Son, over and above all our meals, and HE STILL SAID NO!
My SECOND MISTAKE, Being an easy going guy, we still placed the order.
After waiting 1hr:40min our order arrived at our table. My THIRD MISTAKE waiting that long for Burgers and fries, wow! and no apology or small discount even offered for the extremely long wait?
Then the Value for Hard earned Dollar's Spent, is low. After our meal we all felt a little more of what we ordered, would have been nice. Too much Plate, not enough Food on it!
After I paid the bill, I felt just awful, like we were not of any value to them, unappreciated, and a bit upset that my Wife and kids felt it too.
We were first time Customers to his Restaurant, because he choose to participate in a Groupon, we bought, and paid for it, drove to his restaurant, and he chose not accommodate us? Given the circumstances of it being our Family's FIRST visit to his restaurant, it seems to me to be a, no brainer? Possibly better would have been "Yes, yes, yes, sir, please bring your family in, and enjoy you visit here, and I so hope you come back", but NO!, is what we got instead?
You would think with there being so, so, many choices out there, they would be more customer oriented. It's clear they are LOW on CUSTOMERS as they are giving their food away at half price, and want more Customer's, However it does little good if a Restaurant Manager puts on, and Participates in an Advertising "Lost Leader Promo"(Groupon Coupon)for Food at Half Price, only to have a NARROW MINDED OWNER Turn The Very Customers coming in from the Promo Participation, AWAY!
GROUPON SHREDDED and Will Not Return to Clay WORST Bar & Grill.
An Unhappy Family,
P.S. In their defence, the servers were kind to us.
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