Checking into this hotel was a breeze! We had booked the Explore Nova Scotia package, so got our room for $124.50 plus tax per night, which included a bag of popcorn, free rental movies, breakfast and a $25 gas card. We were pleased with our room. It was very clean and a great size. The hotel was convenient and easy to find. The pool was small, but was still a really good size and we did not have any issues with overcrowding in the pool. I must say that there were two things that we were disappointed with. The first thing is that we were expecting to have warm breakfast items, but apparently these are only served during the week, so this was a disappointment since we usually enjoy a larger breakfast during the weekend, however, the breakfast was adequate and the waffles were really tasty, so we got over the disappointment quickly. The second minor snag was that we thought we were getting a $25 gas card, but only were given two cards that each had 10 cents off per litre of fuel, so it was more like $20 but you had to spend considerably more to get that $20 savings. Upon checking out, we were told that we would be contacted by the manager, but we were not contacted. These were pretty minor issues. As we were leaving Nova Scotia, my youngest child discovered that she had left behind her stuffed lobster that she had bought at the Citadel, I emailed the hotel advising them that we had forgotten it and asking if they could send it to us. The hotel quickly responded and send it to me by mail and that was so appreciated! We had a really upset little girl, so when we had told her that the hotel would take good care of her lobster and send it to her by mail and he'd have a little adventure, we had one happy little girl. Overall, we were very pleased with this hotel and would not hesitate to stay there again. The staff were all very friendly and helpful, the hotel was very clean and it was a convenient location. We loved the small bag of goodies for the kids and this really made them happy. Great family hotel! We will definitely be returning!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to complete a review on Trip Advisor with regards to your recent stay with us!
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We truly appreciate all comments our guests have as this enables us to make any corrections in areas were improvement may be needed.
First I do apologize that I did not contact you with regards to the Explore Nova Scotia Package gift card as I was not aware that I was to contact you regarding the gas card issue. I do know we did run out of the $25 gas cards and for the interim, they were to substitute the card with 2-$10.00 value gas cards and reduce the total package price by $5.00. I am not sure if this was done correctly so if you could email me directly at firstname.lastname@example.org with your name so I can look it up in our system to make sure you did receive the $5.00 off it would be greatly appreciated. If you did not, I will definitely make the adjustments immediately for you.
We just started our hot breakfast items a few months back and unfortunately we do not have certain items available during the weekends due to the high demand and knowing we would not be able to keep up the proper service required to do so. We are definitely looking into this for the future so we can provide the same level of service 7 days of the week so thank you for mentioning this to us.
I remember seeing the stuffed lobster on my desk when I came in one morning and we are so glad there was a prompt response to this and that you received it in the mail in a timely manner. It is safe to say the lobster had a very nice adventure and we are glad this made your little girl happy!
We really appreciate all the other comments you made especially that you were very pleased you’re your stay and would return to stay with us again. This means a lot to us!
Thank you again for all your review and we will definitely be sharing this with our team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.