Have travelled to Halifax many times - but never stayed at the Lord Nelson (have always wanted to though) so thought we'd give it a chance. Check-in went well - arrived in our room and saw 2 double beds (had requested a King) - I then paid for an upgrade to a King. The room was ok (remote didn't work) - nothing great (carpet stained). Woke up at 6:00 a.m. to the sounds of water dripping into our room. Got out of bed to investigate and walked in a pool of water on the carpet...lights didn't work (Power was out on the whole block-not the hotels fault) I then went to use the washroom and got soaking wet - there had been a leak in there as well - all over the toilet. we called maintenance and they came up and said the room above us plugged their toilet and it leaked into our room (I sat in it someone else's ....). Went to the front desk to talk about the situation and they said they would move us. we went for breakfast and when we returned - there was no room in the parking lot underground (which we paid $20 for) and had to park three blocks away and walk back in the rain. They then gave us a room to shower - and said they would move our things to a new room while we were working that day. They did - into another King room. They did end up creditting our parking and room upgrade (but did nothing for our being so inconvenienced) - they had a real chance to redeem themselves but totally blew it. It would have been as simple as a fruit basket or comping breakfast. We will NEVER stay here again. Management needs to empower their staff to do more for guests that are subjected to these kinds of circumstances.
- Official Description (provided by the hotel):
- Originally built in October 1928, the Lord Nelson Hotel is a legendary landmark in downtown Halifax located at the corner of Spring Garden Road and South Park Street across from the beautiful Public Gardens. ... more less
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- Also Known As:
- The Lord Nelson Hotel Halifax
- The Lord Nelson Hotel And Suites
- Lord Nelson Halifax
- The Lord Nelson Hotel & Suites Halifax, Nova Scotia