Visited for an early supper with my parents on a Saturday afternoon. First we ordered drinks. Upon them arriving, an entire bottle of beer fell off of the servers tray and the glass did as well, and shattered all over our table. She insinuated that it was my dad's fault for not grabbing his drink out of her hand fast enough. That was fine - it got cleaned up.
Food came - was wonderful. Mussels were amazing and everyone liked their food - BIG PLUS!
We ordered a second round of drinks. I ordered a Becks. First I was brought the wrong drink and then when I sent it back the server returned to advise that there was no Becks left. (this is a Brasserie and this was Saturday afternoon).
My mom ordered a drink - one of the few cocktails on the menu. They had no Blue Caraco so could not make it. We found something else.
I'm not a 'wanter' of freebies and did not ask for anything, but I kind of assumed that at least the beer that was spilled all over our table by the server and had to be replaced would be comped. No dice. Nothing for the unavailable drinks either. Not a cent for a discount, no incentive to return.
As much as I liked the food, I will not return due to the lack of service. Two servers took care of us - a younger and very nice girl who chatted and was very polite and happy and made great suggestions. The other server, who spilled the drink, was a bit older and said she was actually the head chef and was 'moonlighting' on the floor.
We still tipped and thanked for the good service - it is not the fault of the server that they have bad stock. The food came quickly and was good. But, there was no 'im sorry' and the fact that absolutely nothing was done for good will kind of soured me.
If you can deal with crappy service to get good food, give this place a go. But if service is important to you, as it is to me, avoid this place.
(I did e-mail the restaurant earlier today - no reply yet. I'll be surprised if I get a reply and if so will update with the outcome).
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