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“Friendly staff” 4 of 5 stars
Review of Comfort Inn Sydney

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Comfort Inn Sydney
2.0 of 5 Hotel   |   368 Kings Rd., Sydney, Nova Scotia B1S 1A8, Canada   |  
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Ranked #6 of 7 Hotels in Sydney
Victoria, Canada
Top Contributor
93 reviews 93 reviews
31 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
“Friendly staff”
4 of 5 stars Reviewed October 28, 2012

We had a room with one queen bed and comfortable chairs to sit on.
This comfort Inn does not have a computer for the guests to use, but if you ask nicely the front desk will let you use there for a minute or two.
Breakfast has a good selection, and everything was constantly being restocked.
Nice touch to have a bowl of fruit and pkg. cookies for guests as you check in.
They recommended the Governor's house for dinner- excellent.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, November 9, 2012
As General Manager, guest comments are invaluable to me. I am happy to hear that you enjoyed your time with us and were satisfied with all aspects of your stay. Thank you for mentioning the “little things” that you enjoyed about your stay. We strive daily to create a welcoming atmosphere for all of our guests to enjoy. Thank you for taking the time to review your stay with the Sydney Comfort Inn. We hope you will be back again soon.
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90 reviews from our community

Traveler rating
    21
    34
    26
    4
    5
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21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Haute Aboujagane, Canada
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 29 cities Reviews in 29 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed September 6, 2012

Nothing special about this hotel, regular Comfort Inn experience. Staff is very good and friendly so that is always important when travelling. This is one of the cheapest hotel in town and rooms are always clean. It was my third visit to this particular location and I have no complaints about cleanliness, every thing is spotless in the rooms every single time. Breakfast is very basic but it is the same with all continental breakfasts included at Comfort Inn hotels.

Room Tip: Ask for a room on the side of the hotel that does not face the street, it is a very busy street and...
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  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, September 24, 2012
Thank you for your detailed review of the Sydney Comfort Inn. I am sure your review will give Trip Advisor readers a lot of helpful information and tips about our hotel.
As General Manager, I am exceptionally pleased to hear that you find the staff friendly, and that you always find the rooms spotless – I will be sure to pass on your kind comments to the Staff.
Thank you once again for taking the time to post a review. We look forward to welcoming you back for your fourth visit very soon!
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Montreal, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2012

We were travelling with our family of five and our dog. Hotel staff gave us a drive-up room so that we could let the dog in and out as needed without going through lobby. They supplied us with take-out menus, plates and cutlery, and even a "gift bag" for the pooch. Very good value for the money and especially convenient when travelling with a dog.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, September 24, 2012
I appreciate you taking the time to write about your recent stay at the Sydney Comfort Inn.
We believe that pets are part of the family, so we are always happy when guests choose to bring their furry family members along.
We are delighted that you enjoyed your stay with us, and we look forward to your next visit!
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Mobile, AL
Top Contributor
70 reviews 70 reviews
34 hotel reviews
Reviews in 45 cities Reviews in 45 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed August 23, 2012

This hotel is very small and had two floors but no elevator. Upon arrival, the clerk seemed somewhat indifferent in offering service or answering questions. She did advise that the complimentary breakfast to be served would be found on a single table in the lobby. In fact, the breakfast offering was so miniscule, that it would have perhaps been better not to call it a complimentary breakfast. The clerk also advised that we could access the "patio" area from the interior of our room. This area was nothing more than a narrow sidewalk beside a dumpster in the back parking lot. Upon departure the next morning, the desk clerk did not ask us how our stay was nor did she converse with us. She directed all of her conversation to a fellow employee.

Room Tip: Do not take a second floor room unless you wish to carry your luggage up the stairs. There is no el...
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  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, September 13, 2012
Thank you for your candor and honesty in your review of your stay with us.
I am very sorry that your expectations were not met on so many levels. We appreciate that the design of the hotel, or the items offered in the Complimentary Continental breakfast may not be suited to everyone’s individual preferences; however, that does not excuse any less than gracious or attentive service or standards. I apologize if guest services did not meet and exceed your expectations with service. There is never an excuse for poor service. Your comments are very helpful in identifying areas where we need to improve, and I have spoken with my Front Desk staff as a result of your comments. I do hope that by reading the many positive reviews we have received you can see that an experience like this is not indicative of our hotel, its service, or quality.
Again, please accept our apologies for a less than perfect stay, and we hope that you will return again for an experience that exceeds all of your expectations.
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Edmonton, Alberta, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 19, 2012

I want to extend a big thank you to the staff at the Comfort Inn!!!! We got in super late the first night and they were very willing to find us room. The staff was friendly it was like being with family. The rooms are clean with coffee and tea provided in room. The breakfast was always plentifull and good options to chose from. I would definately stay here again!!!! Thank You to Marie at the front desk who was extremely accomidating to all of our needs. If you are thinking of staying here DO IT!!!!!

Room Tip: They are all nice rooms.
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, September 13, 2012
Thank you for the lovely feedback! It is very much appreciated that you took the time to share your experience so that others can be assured of the level of service they will receive when they visit the Sydney Comfort Inn! I truly appreciate the glowing recommendation of our property.
The Staff and Management are proud that we were able to exceed your expectations. I am also thrilled to hear that our staff was friendly and accommodating, and I will be sure to pass your compliments on to Marie – she is one of the best!
It is always a pleasure to hear from guests that have had a great experience and we look forward to having you stay with us again.
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Oakville, Ontario
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed August 11, 2012

Reception staff were pleasant, beds and pillows were soft, and there was functional A/C. Breakfast was boiled eggs, bagels, muffins, toast, yogurt, cereal, coffee, tea and juice. There is always fruit available too. Easy 2 min drive to downtown.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, August 15, 2012
Thank you for choosing Sydney Comfort Inn, and for taking the time to share your comments regarding your stay with us.
Please do come back and enjoy the Sydney Comfort Inn again – and again!
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Toronto, Canada
1 review
3 of 5 stars Reviewed August 10, 2012

Room 212, there was no hot water for the sink. I reported it to the front desk staff and was looked after immediately, excellent! But, when we asked the 2 staff at the desk the best way to get to Glacé Bay, the male staff said he does not know.

Continental breakfast was awful, coffee was watered down. The hallways on the second floor was airsprayed constantly to keep it frsh smelling. No elevators up to second floor that made it more difficult for individuals with mobility issues and, the staircases were located
At both ends of the hallway, away from the middle part of the building where the reception desk was.

Room Tip: Check the room before finalizing the check in process
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  • Stayed August 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN251GM, General Manager at Comfort Inn Sydney, responded to this review, August 15, 2012
Thank you for taking the time write a review of the Sydney Comfort Inn, and we thank you for raising both the positive and constructive comments. We will ensure we use your comments to improve areas which may be letting us or our guests down. It does appear we are doing some things well, and your comments will help us improve the other areas.
Again, I do thank you for sharing your experience and we would welcome the opportunity to once again have you as our guest.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Sydney

Address: 368 Kings Rd., Sydney, Nova Scotia B1S 1A8, Canada
Phone Number:
Location: Canada > Nova Scotia > Cape Breton Island > Sydney
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Sydney
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Comfort Inn Sydney 2*
Number of rooms: 61
Official Description (provided by the hotel):
The Comfort Inn Sydney, Nova Scotia is now All New Just for You. Newly-Renovated Guest Rooms and Lobby, Free Hot Breakfast, and now 100% Non-Smoking. Comfort Inn Sydney is the place to stay for your day trips to the Cabot Trail, the Cape Breton Highlands or Fortress of Louisbourg. We are centrally located minutes from historic downtown Sydney and our friendly staff is always available to provide your home away from home. Our 60 newly renovated guest rooms are fully equipped with free WiFi, 32" LCD TV's, coffee makers, irons and hair dryers. Enjoy our Complimentry hot breakfast as the perfect start to your day of touring beautiful Cape Breton Island. ... more   less 
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Also Known As:
Comfort Inn - Sydney Hotel Sydney
Sydney Comfort Inn
Comfort Inn Sydney Nova Scotia

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