I am a frequent customer at the Kenmount Road Wing'n It. I am a respite worker, working with a young woman the same age as myself. It is our weekly tradition to go out for dinner on Saturday evenings, and 90% of the time we end up at Wing'n It. We often bring friends with us, and have recommended this restaurant to many others, as we love the food and service every time we go! Unfortunately, one evening we had a very bad experience there, which has deterred us from returning.
The woman I work with is in a power wheelchair, and there is simply not enough space for us to wait inside on a busy Saturday evening, especially when we also have some friends of hers accompanying us. Although it is against their policy, the staff will take my phone number, and allow us to remain in the parking lot in our van to wait, calling me when our table is ready. Although they are not permitted to do this, the staff is generally very accommodating! I am very appreciative of this.
One Saturday evening, we made the usual trip to Wing'n It, the two of us and a friend. I went inside as usual, to put our name in for a table and give the hostess my phone number. I was told by a gentleman that this would not be possible. I told him of our frequent visits, and how the staff have helped us in the past. He very rudely stated that he "found that very hard to believe, as he is the owner and does not allow that." I attempted to explain the situation to him, telling him that we are frequent and loyal customers, but he informed me that in order to get a table one of us would have to wait inside. I was forced to wait inside, leaving my two companions out in the van alone. I can understand and appreciate the rules that this restaurant has in place, but I do NOT appreciate the way that I was treated by the owner of this establishment. During all previous visits, his staff was absolutely and undeniably wonderful. He would do well to learn from those he employs. Rules are necessary in the running of a business, and I understand the need for them. However, what is also necessary is the occasional bending of these rules to accommodate those with special circumstances. A little compassion goes a long way. The owner was very insensitive to the special needs of the young woman I work with. So much so, that she no longer wishes to go there because of this insensitivity, and to be quite honest neither do I.
Although we love the food and have had very positive experience's with the staff, we no longer wish to go to this restaurant, for the sole fact that we do not care to spend another penny in this man's establishment. He was rude, insensitive, inconsiderate, and completely unwilling to compromise with some of his regular customers. I am very disappointed by this experience, as is the young woman I work with.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 weeks ago
Hello Amy, Thank you so much for visiting our restaurant and being a loyal customer. I am disappointed that you did not receive a level of service that you were expecting during your visit and I would like the opportunity to speak with you further in order to clear this up. Wing'N It Kenmount has always made accommodations for people with special needs in the past and will continue to do so in the future. I feel that there may have been a misunderstanding during your visit and I would like to make sure that all your future visits are issue free. Please call the restaurant at 579-9222 and ask to speak with Adam or Mark so that we can clear this up and make sure that you feel welcome in all your future visits. Thanks so much.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.