We booked a 2 night stay at Winterholme for our wedding. My husband talked to the owner the day before our wedding about early check-in, and they were very accomodating by saying we could get the keys early. The main "public" areas of WInterholme are amazing, very well kept and are very luxourious (if you ignore the xmas tree on the staircase!)
Because we had less than ideal weather on the day of our wedding, some of our vendors recommended talking to the owner directly about getting our pictures done at Winterholme. My husband went there during the morning of the wedding to get some of the bags brought to the room and to ask about booking the house for photos. We were aware there was a fee for this (around $250 for 2hrs), but were told that if we spoke with the owner we may be able to negotiate a deal. Especially since we were staying there for 2 nights!
My husband spoke with a lady about the early check in, she gave him the back door code and directions to our room, and no other information. When he asked about the photo session booking, she passed him onto the owner, who wasn't budging on the booking price but did let us him know when the house was free that day.
The next morning, after our first night's stay at Winterholme, we knew there was a breakfast but could not find any info about when it was being served. I guess we had missed it by 15 minutes, and the lady was rude to my husband when he inquired about it, claiming that she told him about it the previous day, and were unwilling to accommodate us. There was no guest services book in our room and no staff around, so we did not know where to find cream or sugar for our in-room coffee maker, no information about the spa services. There wasn't even a pen or a scrap of paper around to take a message.
As for the room itself, the more time I spent in it, the more disappointed I was. The room needs some updating as the wall coverings are not as glamorous as those downstairs, and they really need to remove all those fake plastic plants - very tacky. The paint was peeling in the bathroom, and there was no less than 8 fake plants in here. We had a large jet-tub which was great, but the tap was too short to reach the tub and water kept spilling onto the floor! The carpeted bathroom floor!!
When we returned to the house later that day, we parked in front as there was no parking in the back. Our arms were full with a variety of items, so we buzzed at the front door to be let in. The owner came out to let us in, he asked us if we were checking in. We said no, we checked in yesterday, we got married yesterday, then he asked us if we had forgotten the code to the back door! Very rude, especially since this was coming from the owner.
This stay could have been absolutely amazing, we were really looking forward to it, but between the lack of customer service and the poor room amenities, we will not be returning and will not be recommending this place to anyone.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.