I had pretty high hopes for this hotel. My husband and I spent 10 days in Newfoundland, and while I would have preferred to stay in cottages/suites or B&B's the whole time, with our early flight home and not wanting to disturb other guests in a B&B, a hotel was the sensible choice for our last couple of nights in Newfoundland. Murray Premises is located close to everything we wanted to see in downtown St. John's, so it was a good choice at the time.
I had booked back in May, and after reading reviews here, requested for a room to be along the Harbour side, and if not possible, at the very least not facing Water Street as I'm a pretty light sleeper. Since I was given the option to book a "Queen Room" or "Queen Room - 4th Floor" online, I assumed that if I just chose "Queen Room", it meant that it would NOT be on the 4th floor. Imagine my surprise when we were given a room on the 4th floor. Yes, we were offered help to bring our luggage up, yet, that flight of stairs is still a bit of a hassle when you have a close to 50lb suitcase among other outdoor items--the one plus is I've had bad experiences with having loud neighbours above, and being on the 4th floor meant this wouldn't be a problem, so I didn't say anything.
We were given the corner room on the 4th floor, facing the Harbour. I was aware there's some construction going on from the reviews here, so no biggie that we really had no spectacular view. I appreciated that our room was probably a little bigger than some of the other 4th floor rooms, however, our bed was definitely NOT a queen! I would turn around and come face to face with my hubby...we have a queen bed at home and this is not the case. It was definitely a double bed...not a huge difference, but enough to notice (and combined with other things I will mention below, resulted in poor to average sleep quality).
My thoughts on the room in general: The exposed slanted beams give the room a sort of charm, which we liked. We're both pretty average in height so running into beams wouldn't have been a problem unless we made a point in doing so...not sure about some of the other complaints on here (are people 7 feet tall?) The room is dark, yes, but having a corner unit meant we had one or two extra windows compared to most other units on the floor, which we also liked. Unfortunately, I felt that the bed sheets and bathroom were pretty outdated. That is fine if it's any other hotel, but...when claiming to be "boutique", I did expect a little more. The comforter felt...old and dusty and I wasn't comfortable using it. The bathroom decor left a lot to be desired...and the two steps up required to get into the tub would definitely be a concern for older guests (not us, however). The towel warmer was a luxurious idea, but it really didn't work that well--plus then I started thinking about all the bacteria that could be blowing onto my towels along with the hot air--I tried it once and never used it again.
Noise: While being on the top floor does have a huge plus over other floors, I could still periodically hear my next door neighbour either on the phone, or having a conversation with someone else in the room. That made me very conscious of how loud we were talking, how loud we had the TV (although it wasn't very loud), and how loud we were walking, for consideration of other guests below. At night, the mini fridge in our room would have this high pitched ringing/humming that would cut in and out, which was very annoying especially for our last night...when I was half awake it actually sounded like an alarm ringing and it startled me a few times. I was very close to unplugging the fridge for this reason. Finally, despite being away from Water Street, I could still hear music coming from the bars one night. I could only imagine what it was like for guests on the other side of the hotel!
Overall, I was not that excited about our stay here, especially having arrived back in St. John's from a 4-night stay in some very amazing accommodations around the Gros Morne area. Murray Premises was better than some other hotels than we've stayed at, but it wasn't anything to write home about. Again, if we had a later flight, I probably would have chosen a B&B over a hotel, and at the time of booking I wanted something unique so I decided to stay here vs. a chain like the Delta or Sheraton. Yes, the room itself was unique but everything else was just so-so. The staff was friendly, but we only dealt with them during check-in and check-out (I should mention that housekeeping was good too). I would probably stay elsewhere when we come back to St. John's in the future.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your comments, we appreciate your feedback. I'm sorry your stay was disappointing, I'm glad you enjoyed the location and found our front desk and housekeeping staff good. I'm not sure if you discussed any of your concerns with our team as we would have moved you to another room to resolve some of your issues. Firstly I want to assure you there are no rooms with a double mattress in the hotel, they were all removed a couple of years ago (at which time we had 5 of them). Issues such as noise with your fridge could have been resolved quickly as there is always a spare fridge on site. As all of our rooms are unique, hopefully you'll give us another chance and try another room in the hotel. Again, thank you for your feedback.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.