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“overpriced!” 2 of 5 stars
Review of Holiday Inn St. Johns

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Holiday Inn St. Johns
3.0 of 5 Hotel   |   180 Portugal Cove Rd., St. John's, Newfoundland and Labrador A1B 2N2, Canada   |  
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Ranked #17 of 21 Hotels in St. John's
Toronto, Canada
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“overpriced!”
2 of 5 stars Reviewed August 27, 2012

My husband and I stayed one night at this hotel before flying out of Newfoundland simply because it was one of the only rooms available in the city. We paid far more for this room midweek than we did for a room at one of the boutique hotels downtown earlier in our stay, and more than we'd paid per night for our vacation rental, a three bedroom beach house! The room was cramped and dated and could have been cleaner. There was visible dust on all surfaces, a stain on the wall and torn curtains. I normally wouldn't care since mediocrity is sort of expected at a Holiday Inn but for the price it was disappointing. Front desk staff were nice and the location was close to the airport. We were happy that our stay was just for one night!

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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118 reviews from our community

Traveler rating
    18
    37
    39
    21
    3
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22
27
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55
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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English first
Doha
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed August 26, 2012

We have stayed at this hotel many times over the years, and our two-night stay this past weekend has been by far the worst. While the staff were exceptional in terms of helpfulness, listening to complaints, and providing repairs (tv and lamp both broke), the hotel itself is in need of major improvements.

Aesthetically, the room we stayed in appeared to be falling into disrepair. It was dirty, and the bathroom was disgusting (i.e., toilet dirty). Also, the attention to small details (like cleaning less obvious areas, making sure linens are clean and without stains) does not seem to be on the radar of this hotel.

It is important to note that the hotel manager was available to come and do a room inspection. He listened attentively, and was very apologetic. He also offered to provide an additional cleaning of the room or move us to another room. This is where the service is superior to the quality of the hotel itself.

The cost of the rooms is not in proportion to the quality of the overall amenities. We would love to see improvements to this hotel, as we enjoy the location, restaurant services, and can see the efforts made by the staff to provide exceptional service.

Best of luck!

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn St. Johns, responded to this review, September 11, 2012
Dear Bess W,

Thank you for taking the time to convey your comments regarding your recent experience with us. I am glad that you found our location convenient and I am also pleased that our Manager resolved your concerns while on property. Most importantly,
I would like to apologize for any inconvenience the room conditions may have caused you and your family. Your review will be used to reconsider improvements needed and I hope that you can give us a chance to show what we have done.

Thank you for staying with us and we all hope to have an opportunity to serve you again.


Sincerely,

Janice Angagka
Case Manger
IHG Care
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cleethorpes
Top Contributor
213 reviews 213 reviews
135 hotel reviews
Reviews in 106 cities Reviews in 106 cities
66 helpful votes 66 helpful votes
3 of 5 stars Reviewed August 16, 2012

i stayed here one night arrived very late ataff efficint and friendly room tired hot and air con elderly and inefficient whole place seems in desperate need of a refurb not offered upgrade or recognized aS PLATINUM MEMBER east side marios restaurant breakfast fine and voucher value was decent main thing in this hotels favour is proximity to airport there is no shuttle however proce was not competitive

  • Stayed August 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn St. Johns, responded to this review, September 5, 2012
Dear CleethorpesGtfcfan,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. We appreciate your nice comment regarding our location.

However, It sounds like we fell below your expectations especially on the rooms and for the poor customer service for not recognizing your PCR membership. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Vancouver, Canada
Top Contributor
116 reviews 116 reviews
113 hotel reviews
Reviews in 100 cities Reviews in 100 cities
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed August 2, 2012

Rooms are quite large and reasonably well appointed. There is a restaurant (Eastside Mario's) attached to the hotel and there is also an outside pool. The big downside to this hotel is the location. It is a 15 minute drive to down town and there is really nothing else in the vicinity. It is therefore inconvenient for going out to dinner and/or drinks. It is also expensive but so are most hotels in Newfoundland.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed July 17, 2012

This Holiday Inn charges for the second person $10.00
I have never had to pay for an extra person if we're only two adults.

We took the best for value package with breakfast not realizing that they only give a voucher for $20,00 (the buffet was $40.00 for two adults)

At every Hotel we have stayed at in the past they have always covered the full cost of breakfast when taking a breakfast package.

The total cost for one night was $230.78 including taxes, extra person, breakfast was an extra $20.00 even though we took a breakfast deal.

Holiday Inn is getting to expensive for the vacationers.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn St. Johns, responded to this review, August 10, 2012
Dear vacationing711,

Thank you for your review regarding your recent stay. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 21, 2012

Good value - nice rooms, nice amenities, restaurant attached. Travelling for business, this is only about 10 mins from downtown and was much better value than the more central hotels. I would stay here again.

  • Stayed June 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lower Sackville, Canada
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 20, 2012

Great hotel @ a reasonable $$$.
Great location between the airport / down town and the mall.
$10 cab ride to almost anywhere.
Great bar and restaurant on site.

Room Tip: Ask for a room in the new wing.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn St. Johns

Address: 180 Portugal Cove Rd., St. John's, Newfoundland and Labrador A1B 2N2, Canada
Phone Number:
Location: Canada > Newfoundland and Labrador > Newfoundland > St. John's
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #17 of 21 Hotels in St. John's
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn St. Johns 3*
Number of rooms: 252
Official Description (provided by the hotel):
Welcome to the Holiday Inn St. John's Government Centre Hotel The Holiday Inn hotel in St. John's, Newfoundland, is proud to be a two-time winner of the Holiday Inn Quality Excellence Award. We offer friendly, professional service. Hotel is located just minutes from St. John's International Airport (YYT), downtown St. John's, provincial and federal government offices. Business travelers appreciate our central location. Our hotel is also in close proximity to education centres such as Memorial University of Newfoundland, Marine Institute and the College of the North Atlantic, as well as the Health Sciences Centre, Janeway Children's Hospital and the retail district of St. John's. Our hotel features a boardroom and 11 meeting rooms with A/V equipment and catering services to help your event run smoothly. We proudly offer a family-friendly atmosphere ideally located near beautiful Pippy Park, the Fluvarium, five golf courses, Aquarena and many more attractions in St. John's. Our hotel offers suites designed with families in mind, and kids under 12 eat free at Eastside Mario's, our on-site restaurant, when accompanied by an adult (max. 4 children/adult). With amenities like hotel-wide free high-speed internet access (wireless and hardwired), a fitness centre, a business centre, outdoor pool, rooms with balconies and drive-up entrances and much more, you'll want to make our St. John's hotel your home away from home in Newfoundland. ... more   less 
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Also Known As:
Holiday Inn St. Johns Hotel St. John`s
Holiday Inn St. John's
St. John's Holiday Inn
Holiday Inn St. Johns Newfoundland, Canada

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