We checked in on December 23rd for two nights. Since I have four children, we required two adjacent rooms. The first negative experience was that, despite the slow period for the hotel, no one was willing to give us a good rate on rooms. As a father of four, hotels without suites are not family friendly to begin with, and in this case it took a lot of work just to get someone to give us a good rate. When I asked if there was a voucher or something else we could have for breakfast, the answer came back no.
When we checked in, we inquired about some sort of breakfast deal again, since breakfast for our family of six would have run $120 a day. Again--no help. I then asked if we could pay for one Club room upgrade ($60) and get breakfast that way (the Club room was closed over Christmas). The answer was yes. Imagine my surprise when they shoved the vouchers under my door and they were only good for two adults. So I was paying $60 for my wife and I, and the children were either to starve or pay full fare for breakfast. It felt like a complete slap in the face. When I went down to ask if this was a mistake, I was told it was not. Yet if the club room had been open and we had just two children, we would have had all the club room amenities for four people. This was worse than insulting.
The icing on the cake was checking out. My son got sick on the second day and we ended up checking out at 9:00 pm because of his condition. When I told the front desk this there was a smile of sympathy and nothing more. On Christmas Eve of all times. I was charged for four nights despite staying for just two nights. No offer of a rebate because of my son's illness. Just take the money and goodbye. I fully recognize they had every right to charge full fare, but on one of the slowest nights of the year, this felt wrong. I never asked for a favour but hoped for something better.
I am a professional and run a business with 45 employees. We hold hotel retreats yearly for strategy sessions. Maybe I was misjudged for a poor waif with no extra money trying to milk the hotel. But this was a fatal misjudgment if that was the case. My children know how we were treated and are potential future customers of this hotel. There can be no positive referrals based on this treatment.
Positives--clean rooms, friendly pool staff, and nice pool generally. But I am not a dollar bill. I am a person who wanted to be treated like a valued guest and who wanted to give his family a fun outing. Evidently families don't count at this establishment.
- Also Known As:
- Sheraton St Johns
- Sheraton Hotel St Johns
- Fairmont St. John's
- St. John's Fairmont
- Sheraton Hotel Newfoundland Canada
- Official Description (provided by the hotel):
- Overlooking St. John's historic harbour, Sheraton Hotel Newfoundland offers travelers a wealth of amenities all within easy reach of the historic city's myriad attractions. ... more less
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