Yes it wasn't an updated room we were checked into, but it was last minute and I just wanted a place to rest for the night. The room we got was huge and pretty clean so I was happy about that. Had a good meal even though it was late in the evening, was nice the restaurant was open so late. Headed for bed. Just about to climb into bed and realized the sheets were soaking wet!! Obvious leak in the roof had made the mattress into a water bed. Not impressed. I tried to use the phone to call the front desk but it wasn't working so I had to get out my cell phone and call. When I spoke to reception I explained the scenario and the lady said "oh, I believe you" as I asked her if she would like to see the mess in our room. We were already ready for bed so someone brought us a key to get into the other room. Half the hotel is actually updated.. but poorly. The next room was badly updated, half the size, the TV remote had no batteries and there wasn't a shower curtain. Are you kidding me? We were exhausted so went to sleep. At 7:00 we were checking out, very upset. I wanted to speak to management about all the trouble and believe we deserved a partial reimbursement for this overpriced mess, the attendant at the desk said "management doesn't come in until 9:00, there is nothing I can do". I left in shock! DON'T STAY HERE!
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- Also Known As:
- Colonial Hotel Saint John
- Colonial Inn Saint John, New Brunswick