My husband and I spent several nights here, exploring the Saint John area and Bay of Fundy. Our "premier" room looked far less modern than photos on the website would suggest. All furnishings were dated, including the tub / shower and bathroom fixtures. Water ran a rusty orange during our first few uses. When we checked in, the bathroom was appointed with two rolls of toilet paper, both down to the last 1/4 roll. The mattress provided poor support and permanently sunk toward the center of the bed. The guest information book was outdated (providing erroneous information about reclaiming Harmonized Sales Tax and availability of concierge services). The location is good - close to shopping, restaurants, and the harbor, and wi-fi is complimentary. Consider staying here, but don't expect the luxury the website advertises.
Pay for a "signature club room" if your budget can afford it; and ask for a city or harbor...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for telling us about your recent stay. We are glad you enjoyed our location. I apologize that the room did not meet your expectations; future renovations will continue to modernize our property. Based on the date of your stay, the water discoloration may have been caused by water line construction outside the hotel, or hot water tank work now completed in the hotel. I sincerely apologize for the unwelcome surprise, I trust it quickly cleared out of the pipes. As part of our Green initiatives we do not replace partially used toilet paper rolls. We found that throwing out partially used rolls was being wasteful. We always have plenty on hand and check daily to help ensure our guests do not run out. Additional rolls are certainly provided at our guests’ request. We are in the process of completing an audit on our guest services book, removing any outdated information. Concierge and guest services are always available by contacting the front desk, we are always here to help. I welcome you to contact me so that we can make up for this poor experience in the future and identify the room you were in to address the mattress. I look forward to hearing from you.
Delta Brunswick Hotel
Front Office Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.