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“Hotel accomodation” 5 of 5 stars
Review of Hilton Saint John

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Hilton Saint John
3.5 of 5 Hotel   |   1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada   |  
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Special Offer
Winter from just $109!
Ranked #6 of 20 Hotels in Saint John
Chesterfield, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Hotel accomodation”
5 of 5 stars Reviewed March 3, 2014

Best hotel with fantastic view, excellent service, fine dinning, and above all great friendly staff. The hotel is walking distance from downtown. It offers easy access to many good restaurants, walkway to beautiful harbour, and many other activities. Its a wonderful place for business travelers and families.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, March 5, 2014
Siraj T
Thank you very much for your favourable review. We are very pleased that you enjoyed your recent stay. We have shared your comments regarding the service with all of the teammembers and the Chef is especially pleased that fine dining was given a mention! We look forward to welcoming you back on your next visit to Saint John. Kind regards..Dermot
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417 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Montreal, Canada
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 2, 2014

Great location with underground linkage to the Market Square (excellent for winter). The room was spacious, clean, and had a great view of the harbour.

I did go to the pub for a beer to watch the hockey game; not only did they put the game on ... they turned up the sound. Service was great.

Breakfast buffet (included) was excellent. Things were fresh and well presented. Service here was also excellent.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, March 3, 2014
proudcdn-Sean
Thank you very much for your review. Your comments on the spaciousness and cleanliness of your room were very well received by the housekeeping team. Also great to hear that you were able to find the time to take in the game at York Bistro + Pub. We hope to have the opportunity to welcome you back as our guest again soon! Kindest regards..Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
1 review
4 of 5 stars Reviewed February 26, 2014

This hotel is in a great location in uptown Saint John. Very stylishly decorated. Friendly staff. Clean, comfortable rooms. Slightly dissappointed that there is no hot tub. There are saunas though if you like those.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, March 3, 2014
Jennifer F
Thank you for taking the time to write your review. We are very pleased to hear that you enjoyed your recent stay. Your comments regarding the cleanliness and comfort have been shared with out housekeeping team and are much appreciated. The hotel had a hot tub prior to April 2013. At that time the decision was made to remove it as we were undertaking an extensive renovation of our fitness Centre. Feedback at that time indicated that was a majority of our guests preferred an expanded fitness facility instead, so we incorporated the space where the hot tub had been located. However we will certainly bear your comment in mind when planning future remodeling of the pool & fitness facilities. Thank you again and we hope to welcome you back soon..Dermot
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Quispamsis, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

The hotel staff was friendly, attentive and responded to our questions politely. Room was very clean, with a very comfortable bed, lots of pillows and warm duvet. The breakfast buffet had lots to choose from for any preference of foods, the pots that were served for coffee and tea lets you sit leisurely to enjoy without having the wait staff having to top up your coffee cups. View of the harbour was an added pleasing touch while sitting at the window, sipping on our drinks.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, February 24, 2014
J David W
Thank you for your favourable review. Your positive comments are very well received and have been shared with the housekeeping team and the staff at York Bistro. There certainy isn't a nicer place to spend a winters morning or afternoon and enjoy the views of the harbour..from the comfort of your Bistro table! We look forward to welcoming you as our guest again very soon. Kindest regards..Dermot
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Canada
1 review
4 of 5 stars Reviewed February 18, 2014

Very clean hotel with good service. The Restaurant food is excellent and the décor is pleasant. The room was bright and neat. The indoor pool area could be improved compared to other Hilton Hotels. The pool itself is small.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, February 24, 2014
Lisa M
Thank you for taking the time to give us your feedback. We are grateful for your favourable comments regarding the cleanliness, overall service, and the food quality at York Bistro. Your comment regarding the pool is well received. We have some regular guests who prefer a large pool where they can do laps. We refer them to the Canada Games Aquatic Centre (Olympic size pool and diving facility) which is connected to the hotel via the 'inside connection'. It is a few minutes indoor walk. It is a wonderfu facility and very convenient for hotel guests to access. We look forward to welcoming you again in the near future. Kindest regards..Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
147 reviews 147 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 17, 2014

Very friendly staff. Great location near the water and interconnected to downtown areas (the market). Rooms are spacious and have free internet. Very clean. Beds are terrific and so are the pillows. They did have a convention in the hotel - cheerleaders so there were a number of 10-15 year olds running loose in the hotel. They should have put them all on two floors and there rest of the guests elsewhere. Noisy while they were there, Food in cafe on premises was decent enough.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, February 24, 2014
Roy M
Thank you for your feedback. We are very pleased to hear that you enjoyed the location of the hotel plus the comfort and cleanliness of the guest rooms. We apologise if you were disturbed by the large cheerleading group who were here during your stay. We do make efforts to separate them other guests but appreciate that waiting times at elevators can be longer and traffic in the public areas greater at such times. We thank you for your patience and hope to have the opportunity to welcome you again in the near future. Kindest regards..Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Andrews, Canada
Top Contributor
192 reviews 192 reviews
30 hotel reviews
Reviews in 43 cities Reviews in 43 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed February 10, 2014

On a recent business trip I had the pleasure of staying at the Hilton in Downtown Saint John. It was close to restaurants and bars and the hotel room was very nice and clean. The staff is always helpful and pleasant. If you want to be close to everything in Downtown saint John then you need to stay at the Hilton. I'll be back.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, February 14, 2014
Kevin A
Thank you for your very positive feedback. We are pleased to hear that your most recent stay was a very enjoyable one. We look forward to welcoming you back on your next business trip to Saint John. Kindest regards..Dermot
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Saint John

Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Saint John
#5 Family Hotel in Saint John
#5 Romantic Hotel in Saint John
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Saint John 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick

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