We returned last night from a visit to Saint John, NB, Canada and stayed for three nights at The Hilton which is located right on the harbor. We have stayed at this hotel many times over the past 20+ years and always found it enjoyable. This time, however, we were a little disappointed. We had a room on the 11th floor with a view of the harbor which was definitely a plus. When we first opened the door of our room we were met with a horrible smell. I immediately went down to the front desk and asked if they had another room we could have...they did not and said they would send an engineer up. He arrived with some air freshener and sprayed it around the room saying "this stuff certainly smells better than it does in here". A while after he left my husband found a half full bottle of beer hidden behind the window curtain which had probably been fermenting for a while. He dumped the beer into the sink and washed out the bottle and our room started to smell better. Unfortunately, the room did not have a window that opened. There were also stains on the carpet that could have been from spilled beer. I reported our finding to one of the people at the front desk. There were things about the stay that were enjoyable: watching the cruise ships come into the harbor, WiFi that was included with the price of our room, a comfortable bed, the breakfast buffet that was included daily (even though it would have cost $16.99 per person which I'm sure we paid for indirectly) and the friendly staff. Things we did not like were not being able to move around easily in the city due to all of the people from the cruise ships (there were over 5,000 people there one of the days!), no refrigerator in the room (my diabetes meds needed refrigeration) and a very outdated bathroom considering what we paid per night. We were supposed to stay an additional night but decided to come home early. I was happy to see that rooms are scheduled to be renovated but this trip was the last to this area due to our health issues and we expected to enjoy it more.
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- Also Known As:
- Hilton Saint John Hotel Saint John
- Hilton Hotel Saint John
- Saint John Hilton
- Hilton Saint John New Brunswick