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“Hilton, Saint John” 3 of 5 stars
Review of Hilton Saint John

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Hilton Saint John
3.5 of 5 Hotel   |   1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada   |  
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Ranked #5 of 20 hotels in Saint John
Goshen, CT
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“Hilton, Saint John”
3 of 5 stars Reviewed September 30, 2011

We returned last night from a visit to Saint John, NB, Canada and stayed for three nights at The Hilton which is located right on the harbor. We have stayed at this hotel many times over the past 20+ years and always found it enjoyable. This time, however, we were a little disappointed. We had a room on the 11th floor with a view of the harbor which was definitely a plus. When we first opened the door of our room we were met with a horrible smell. I immediately went down to the front desk and asked if they had another room we could have...they did not and said they would send an engineer up. He arrived with some air freshener and sprayed it around the room saying "this stuff certainly smells better than it does in here". A while after he left my husband found a half full bottle of beer hidden behind the window curtain which had probably been fermenting for a while. He dumped the beer into the sink and washed out the bottle and our room started to smell better. Unfortunately, the room did not have a window that opened. There were also stains on the carpet that could have been from spilled beer. I reported our finding to one of the people at the front desk. There were things about the stay that were enjoyable: watching the cruise ships come into the harbor, WiFi that was included with the price of our room, a comfortable bed, the breakfast buffet that was included daily (even though it would have cost $16.99 per person which I'm sure we paid for indirectly) and the friendly staff. Things we did not like were not being able to move around easily in the city due to all of the people from the cruise ships (there were over 5,000 people there one of the days!), no refrigerator in the room (my diabetes meds needed refrigeration) and a very outdated bathroom considering what we paid per night. We were supposed to stay an additional night but decided to come home early. I was happy to see that rooms are scheduled to be renovated but this trip was the last to this area due to our health issues and we expected to enjoy it more.

Room Tip: Make sure that you ask for a room facing the harbor.
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, October 13, 2011
Mavlily
Thank you taking the time to share your experience with us. We are deeply apologetic for the poor room cleanliness you experienced. This is unacceptable and we have reinforced our room inspection policies to ensure this does not happen again. Thank you for also pointing out the positive aspects of your stay..the friendliness of the employees and the signature Hilton breakfast buffet. We do hope to welcome you back for a future stay so you may enjoy Hilton Saint John hospitality as it should be. Kind regards, Dermot
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338 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • French first
  • German first
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English first
Edmonton, Canada
Top Contributor
85 reviews 85 reviews
36 hotel reviews
Reviews in 33 cities Reviews in 33 cities
294 helpful votes 294 helpful votes
4 of 5 stars Reviewed September 30, 2011

Normally stay in Starwood properties but since they have none in New-Brunswick picked the Hilton instead. The hotel is in a great location within walking distance to pretty much anywhere in downtown. The views of the bay were magnificent and I loved being able to simply walk a few steps in the bay during low tides.
Our room was quite nice with everything I would expect a Hilton to have. All though we didn't use the restaurant for dinner the breakfast was quite good. All though it was only a quick stay I wouldn't mind staying for an extended stay. The town of Saint John was really friendly and quite nicer then I expected.

I will definitely stay again if and when I return to Saint John, and I'm sure anyone picking this hotel won't be disappointed.

  • Stayed September 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 25, 2011

The location of the hotel on the Bay of Fundy is great, as is the extensive buffet breakfast. Beyond that this hotel had nothing special to offer. Our room had dull-looking brown carpeting on the floor, dim lighting, and no refrigerator. It was the only hotel of the five hotels we stayed in during our vacation - including one more expensive than the Hilton - that did not offer "complimentary" Internet connection: we would have to pay more than $12 per day to connect to the internet. The front desk attendant neglected to tell us of the hotel discount for the parking to which he directed us, although he was later helpful in giving us road directions. Restaurants near the hotel offer a good choice of places to eat.

  • Stayed August 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, September 27, 2011
Okwantufo
Thank you for your review. We appreciate very much your positive comments on the hotel location and how much you enjoyed our signature Hilton breakfast. Regarding the internet charge, the majority of hotel chains do charge for this service. However we do appreciate that traveller perceptions are changing and that there is a growing expectation for this service to be offered free of charge. For this reason we offer several packages which include complimentary high speed internet service. The parking garage adjacent to the hotel is not owned by the hotel. Although there is a lower daily charge payable to the garage directly, this does not permit in and out privileges. The slightly higher charge which can be added to your hotel bill, does. We apologise for now explaining the difference and benefits more clearly to you. We hope to have the opportunity to welcome you again in the near future and wish you safe travels. Dermot
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Toronto, Canada
Top Contributor
69 reviews 69 reviews
13 hotel reviews
Reviews in 23 cities Reviews in 23 cities
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed September 23, 2011

Right beside the water, great view from the room. some miss ups with the service. good buffet breakfast
There is a market place (mall) right beside the Hilton with a library which will help with idling time , in case you need to do that. the mall has lots of eateries and fast food joints

Room Tip: request for a sea facing room
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  • Stayed August 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, September 27, 2011
Vinsha
Thank you for your review. We are pleased to hear that you enjoyed your stay with us. Hilton breakfast is a signature of our brand and very popular with our guests. We also receive many favourable comments on the hotels location and the great views we have over the harbour. Also our guests appreciate how you can walk from the hotel through the interior pedway to all uptown sites and attractions. You did not expand on the service 'miss-ups', however we are keen to hear any feedback or suggestions on how we can improve the service we deliver to our guests. We thank you again and wish you safe travels! Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Paltz, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 20, 2011

great location. room #602 had a fantastic view. the staff were young, professional, helpful, very niice. we travel often, it was the right place to stay when in st. john. everthing was in walking distance.

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, September 23, 2011
rentfor2
Thank you for your review, It is great to hear that you were able to enjoy the wonderful harbour views from your room. Once that early morning fog burns off it really is spectacular. Thank you for your kind comments regarding the staff. Our team-members certainly appreciate you taking the time to acknowledge their efforts to make your stay enjoyable. Saint John is a walking City and we are also pleased that you had time to explore the surrounding uptown and its attractions. We look forward to welcoming you back again in the near future. Safe travels! Kindest regards, Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, KY
Senior Contributor
47 reviews 47 reviews
28 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 18, 2011

The lobby and public spaces look recently renovated, but the rooms are shabby, dark, and dingy. No refrigerator, poor lighting, no ice machine on our floor (Executive Level). The location is perfect, so it might be worth the imperfect room. The breakfast food was par with other Hiltons we visit.

Room Tip: Ask for a water (Bay of Fundy) view with a window that opens.
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, September 23, 2011
WinchesterTrust
Thank you for your review. We apologise for the fact that the room in which you stayed was not up to standard. We begin the last phase of our bedroom renovation project in 2 weeks and look forward to showcasing the modern comtemporary design to our guests by mid-November. The rooms and public areas of the floor on which you stayed will be completely remodelled. We look forward to your next visit so you may experience the Hilton saint John as we would like it to be showcased. Thank you for taking the time to write your comments. We wish you safe travels! Kind regards, Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St John, nb
1 review
3 of 5 stars Reviewed September 15, 2011

We are paying for the location, the Hilton has a great lobby, the room is not so great. No fridge, wall paper is peeling from the walls. My wife asked at the desk about a fridge, she was told this is a recently renovated room, and that the Hilton does not put fridges in the rooms, recently renovated must mean they added toilet paper. The location is excellant, I'll add more as our week here continues.

Room Tip: Stay some where else for a lot less money, unless the location is really important.
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  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dermot_Collins, Director of Sales at Hilton Saint John, responded to this review, September 23, 2011
lllbcnuagain
Thank you for your review. We were disappointed to hear that you were not pleased with the condition of the room on your recent stay. We apologise for the misinformation given, as it is evident the room you stayed in had not been recently renovated. We are pleased to inform you that we begin the last phase of our bedroom renovation project in approximately 2 weeks. Three floors (including the floor on which you stayed) will be fully refurbished. we are excited about the contemporary design. We hope to have the opportunity to welcome you back so you can experience our new rooms. thank you again for taking the time to give us your feedback. Kindest regards, Dermot
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Saint John

Address: 1 Market Square, Saint John, New Brunswick E2L 4Z6, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Saint John
#5 Business Hotel in Saint John
#6 Romantic Hotel in Saint John
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Saint John 3.5*
Reservation Options:
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Also Known As:
Hilton Saint John Hotel Saint John
Hilton Hotel Saint John
Saint John Hilton
Hilton Saint John New Brunswick

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