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“Recommend this hotel” 5 of 5 stars
Review of Holiday Inn Express & Suites - Saint John

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Holiday Inn Express & Suites - Saint John
2.5 of 5 Hotel   |   400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada   |  
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Ranked #4 of 20 hotels in Saint John
Halifax, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Recommend this hotel”
5 of 5 stars Reviewed October 31, 2011

This Holiday Inn was very good and a great place to stay if you are just stopping overnight as it is just off the highway. The amazing thing is that when we checked in as a Priority Member we were offered a complimentary water, pop or beer. The room was extremely comfortable and breakfast is included. We were pleased with this hotel.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review, November 21, 2011
Thanks for staying with us...and recommending our Hotel! It was a pleasure having you as our guest!
And thanks for being a Priority Club member. Our Hotel recently won the 2011 IHG Torchbearer Award for excellence in Quality, Service and Overall satisfaction of our guests. We were one of only 44 Express properties out of over 1800 to have won this award. What makes it so special is that our scores were based upon surveys from our guests and mainly our PC Members who spend a lot of time on the road.

We look forward to welcoming you back!

Brian
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179 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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  • English first
  • French first
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English first
Toronto, Canada
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed October 2, 2011

The hotel is a boxy structure, the lobby low-ceilinged and a bit cramped. The room was a bit small but adequate. Renovated circa 2005 so everything is still relatively fresh.

Features the usual HIE amenities, e.g., upgraded bed and bedding, hot breakfast, including cinnamon rolls, in the morning. I liked the to-go coffee cups -- nice big size with a colourful logo image on them. Better than the usual small styrofoam you often get. Thank you, HIE!

Pet-friendly with no extra fees for the pets.

There's a Tim Hortons within walking distance. And a McDonalds, or, at least there will be -- they were building or renovating it when we were there September 2011.

I agree with this guy: “OK für eine Nacht”. Great for a one night stop-over, but, if you are in town on business for the week, you might prefer the Hilton or the Delta.

PS. I may not be a professional writer, but I did sleep at a Holiday Inn Express last night!

  • Stayed September 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Holiday Inn Express & Suites - Saint John, responded to this review, October 16, 2011
Thank you for your recent review of our Hotel.
Yes we are "Pet Friendly" ...and our Hot Express Start Breakfast is a great way to start each day! While our signature Cinnamon Buns are amazing, I hope you had a chance to try the scrambled eggs,omeletes, bacon and sausage. A lot of our guests are surprised by the wide variety of items included.
There are several restaurants within a short walk of our Hotel...and the uptown area is just a 20 minute stroll where there is live entertainment, fine dining and unique shopping experiences.

Thanks foir staying with us!

Brian
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Amsterdam
Top Contributor
65 reviews 65 reviews
51 hotel reviews
Reviews in 51 cities Reviews in 51 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 7, 2011

Stayed here on Canada Day. Very friendly welcome by the front desk, and very efficient service. For Canada Day, cake and some sort of punch were offered to guests; always nice to do something extra for national holidays!

Room was well equipped, and I had a good night's sleep. Swimming pool and jacuzzi are very nice, although it was very busy there most of the time. Ample parking space in the back of the hotel.

It's a twenty minute walk to downtown and to the waterfront.

  • Stayed July 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express & Suites - Saint John, responded to this review, September 8, 2011
Thanks for taking the time to review our Hotel!

Canada Day!!!! We're glad you could be here for it...and take part in Canada's first incorporated City's celebration!

Our team here takes great pride in doing the "little extras" for our guests and we're glad you noticed. Hopefully you had the chance to take that short walk to Market Square where all of the events were going on and were able to see the Fireworks that night from our Harbourview rooms.

Thanks again for staying with us!!

Brian
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Ottawa, Canada
1 review
4 of 5 stars Reviewed August 23, 2011

I stayed at the HIE in Aug 2011 with a friend of mine we were very happy it was only a pit stop our way back to Ontario. The hotel was great the staff was helpful, the rooms were clean and beds were comfortable. The only thing was we had asked for two beds but only got one which was okay as we just wanted to sleep. The location when you put it in your GPS can be confusing if it is not up to date one minute you can see the hotel the next your like where do I get in? Key the entrance is on Chesley Drive. There is also a lot of construction going on so even if you have a view of the water all you see is the bridge a touch of water and a lot of construction. The pool and hot tub were perfect temperatures and were very nice to relax in.

Room Tip: Make sure to ask for a water view room or a corner cause even the street view corner rooms will get...
See more room tips
  • Stayed August 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express & Suites - Saint John, responded to this review, September 5, 2011
Thank you for your recent review of our Hotel!

We wish you had more time to visit our city! With unspoiled natural parks, the Bay of Fundy, St. John River, History lined streets full of Maritime charm...we know you would have stayed longer!

Our long term staff are experienced in taking care of all of our guests as though they were in our own homes.
Glad to hear you enjoyed the Hot Tub and Indoor Pool which is the largest Hotel Pool in the city. Also hope you were able to enjoy our complimentary Hot Breakfast Buffet while you were here.

We look forward to welcoming you back if you are out East again.

Thanks for staying with us!

Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax, Canada
Top Contributor
77 reviews 77 reviews
27 hotel reviews
Reviews in 37 cities Reviews in 37 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed August 16, 2011

My wife and I have stayed at this hotel a number of times over the last couple of years, and recommend it as a reliably clean, comfortable and quiet place to stay. It's just off the highway in Saint John, close to downtown, and also on your way through to the US border. They have a very good hot buffet breakfast.

  • Stayed August 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Guest Relations Manager at Holiday Inn Express & Suites - Saint John, responded to this review, September 5, 2011
Thanks for your feedback...and for being a regular at our Hotel!

Glad to hear you enjoyed our complimentary breakfast. It certainly has lot of options and the Hot items are rotated daily - scrambled eggs and bacon along with omelets and sausage. Add these with our signature cinnamon buns, fresh fruit, cereals yogurt and much more - including our newly added pancakes...a terrific start to any day!

Thanks again for staying with us!

Hope to meet you on your next visit

Brian
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Rocky Mount, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 14, 2011

the parking lot entry was a challenge given Canada's work on it's imfastructure / roads; especially when you are with bus group. the road right beside hotel was completely closed to be rebuilt. Also The Back bottom door was broken...It Did NOT latch or lock. The interior was nice. The staff was adequate. There was suppose to be a welcoming in lobby with our arrival. It did NOT happen then lady @ desk said "rescheduled for 8pm" it did not happen either. of coarse i donot know if there was badequate communications with our "tour host?". The bed was VERY comortable; and the water pressure for shower was ok.

  • Stayed August 2011, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, TX
Top Contributor
217 reviews 217 reviews
206 hotel reviews
Reviews in 161 cities Reviews in 161 cities
411 helpful votes 411 helpful votes
4 of 5 stars Reviewed August 12, 2011

No complaints. Hotel in excellent condition & front desk staff very professional, courteous & helpful. Not as close to downtown as the website would hype, but that is always the case with hotel websites. If you do want to walk, it's 10-15 minutes. Other hotels in the direct downtown area, but this is a good option since the hotel offers free parking. We had no trouble finding downtown parking, though it is metered Mon-Fri 8A-6P, but free at night & weekends. With current highway construction it is a little hard to access, so skip the final access directions on the website. The hotel will be on your left as you approach downtown, but the direct exit is closed. Continue into downtown, make a simple u-turn & easily come back to the hotel which will remain within view of downtown. Would stay again without hesitation.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites - Saint John

Address: 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Saint John
#4 Romantic Hotel in Saint John
#6 Business Hotel in Saint John
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites - Saint John 2.5*
Official Description (provided by the hotel):
Welcome to the Award winning Holiday Inn Express & Suites Saint John Harbour Side You're invited to stay at our Saint John hotel, located just minutes from numerous attractions in Saint John, NB. Hotels in the area can't compete with the great amenities and location we offer you. When you stay at our hotel in Saint John, you're near the world-famous Reversing Falls, the Old City Market and the new Harbour Passage Trail, giving you fast access to the shops and attractions of uptown Saint John. Our hotel is also located near historic Fort Howe, an 18th and 19th century British Army fortification. Are you a corporate traveler looking for hotels in Saint John? Our lodgings are adjacent to the Place 400 Business Complex, where the Xerox and IBM Call Centres are located. We are also within a 10-minute drive of the Aliant and Irving head offices. If you're planning an event, you'll find four meeting rooms with rentable equipment at our hotel in Saint John. Your search for Saint John, NB hotels ends with us. Our smoke free hotel features an indoor pool, Fitness Centre and a Business Centre. You can enjoy complimentary high-speed Internet access in all rooms and public areas, and you can wake up each morning to our complimentary Express Start "Hot" breakfast, served exclusively at Holiday Inn Express hotels. Flat screen televisions, Mini fridges and microwaves now in all of our rooms. In Saint John, you can relax in comfort and convenience at the Holiday Inn Express & Suites. ... more   less 
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Also Known As:
Holiday Inn Express And Suites - Saint John
Holiday Inn Express & Suites - Saint John Hotel Saint John
Holiday Inn Saint John
Holiday Inn Express Saint John
Saint John Holiday Inn
Holiday Inn Express & Suites - Saint John New Brunswick

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