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“Not a Plus Hotel” 4 of 5 stars
Review of BEST WESTERN PLUS Saint John Hotel & Suites

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BEST WESTERN PLUS Saint John Hotel & Suites
2.5 of 5 Hotel   |   55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada   |  
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Ranked #6 of 20 hotels in Saint John
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
“Not a Plus Hotel”
4 of 5 stars Reviewed September 19, 2013

By this being a Best Western Plus hotel, I expected better facilities. The staff was friendly and the breakfast was the basic fare. The room space was ample and the beds were comfortable. The furnishings did not seem up to the Plus standards.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review, October 14, 2013
Thank you for your review. Although we are happy to hear about your compliments to the staff and that you had a comfortable stay with us, we're sad to hear that we did not meet your expectations as a Plus hotel because of our furnishings. We will strive harder to work on that! The furnishings came that way when the hotel was purchased but as time goes on, we are switching them out one by one so hopefully we are able to take your advice and resolve this shortly. Have a great day!
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153 people have reviewed this hotel

Traveler rating
    61
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    14
    5
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See reviews for
35
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
yorkshire
Top Contributor
199 reviews 199 reviews
136 hotel reviews
Reviews in 135 cities Reviews in 135 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed September 16, 2013

This a new hotel some 6km out of the town centre.Well received at reception. Rooms spacious well furnished and good sized bathroom. Beds and pillows good. Small flat tv good sized indoor pool. No hot tub. Only fast food locally unless you go into the centre. If you do try Billys ( Great ) Hot buffet breakfast a good standard.

Room Tip: No real difference in rooms, only one entrance so try for one near reception on the ground floor
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  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review, September 17, 2013
Thank you for your detailed and concise feedback! We are so happy you stayed with us, and it is great to hear what you thought of us. I'm so glad to hear that you enjoyed Billy's, and that you got to try out the seafood. Hopefully you enjoyed your trip to Saint John overall, and we would love to have you back with us again in the near future. Take care!
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Medina, Ohio
Top Contributor
76 reviews 76 reviews
22 hotel reviews
Reviews in 33 cities Reviews in 33 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed September 6, 2013

Pet friendly with good area to walk our dog, Sarah at the front desk very helpful with retaurant suggestions and directions, room very clean, quiet with lovely linens! Perfect! My husband and I travel with our dog and it is always nice to find such a great hotel that also welcomes her!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review, September 17, 2013
We are so happy to hear that you were pleased with Sarah at reception, as well as our pet friendly status. We know how important it is for your furry family member to stay with you, so we have once again opened up our pet friendly wing on the first floor for our guests with pets. Thank you for choosing to stay with us, and we hope that we can get to accommodate your family again soon.
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Calgary, Alberta, Canada
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2013 via mobile

Normally booked in for work trips at the Hamptons. This time around was booked here. No disappointment at all. Very clean and really friendly organized staff. I will book here confidently any time. The area is outside of the downtown area but really a quick ride to get there when required. A few choices to eat but nothing special at all. Brand box restaurants that I don't like whatsoever but many do.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review, September 17, 2013
We are so happy to have you with us, and we are so pleased to learn that you had a great stay here. We would love to have you back any time, and we definitely appreciate your loyalty. We can recommend some great places to eat as well depending on what you're in the mood for (non-box-store-restaurants). Hope to have you back with us soon!
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Toronto, Canada
Senior Contributor
47 reviews 47 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 26, 2013

Hotel appears to be fairly new with a very enthusiastic staff – always ready to help. Could whine a little about the breakfast but then they didn’t promise a full buffet hot breakfast. Overall the breakfast is good – healthy selection item if you that is your preference. Will stay there again if I have drive 45 minutes every morning to get to Sussex.

Room Tip: Book early as this hotel fill's up very quickly for good reasons.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review, September 17, 2013
Thank you so much for your kind feedback. We appreciate your loyalty with us, especially when you have to drive 45 minutes to Sussex just to stay with us! I will share with our team what you have posted and I know it will brighten up everyone's day. Thanks again for such a positive feedback and we will continue to work hard to keep our guests happy!
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Milton, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2013

Traveled with two adult couples. Check in was was a breeze, check out was a pleasure. Used express check out. Hotel was very clean, rooms were clean and fresh. Staff were very friendly and more than helpful. Enjoyed our stay and would recommend to others.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review, September 17, 2013
We are so happy to hear that you enjoyed your stay with us. We definitely strive hard to provide a clean room with great service and it is always a pleasure to be able to share a positive feedback like this with our team. Thank you for recommending our property to others. We value your loyalty and can't wait to have you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kamloops, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 26, 2013

The hotel is situated away from the downtown core but if your goal is to go shopping, you have arrived at a good location for that. The big chains are there as well as the chain restaurants but if you are looking to spend time in the downtown area and around the waterfront, you will need to drive or take public transit.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWPLUSsaintjohn, General Manager at BEST WESTERN PLUS Saint John Hotel & Suites, responded to this review, September 17, 2013
Thank you for your honest feedback. We are happy that you chose to stay with us, and we appreciate your loyalty. Hopefully we will be able to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN PLUS Saint John Hotel & Suites

Address: 55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
Phone Number:
Location: Canada > New Brunswick > Saint John
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Saint John
#4 Business Hotel in Saint John
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — BEST WESTERN PLUS Saint John Hotel & Suites 2.5*
Official Description (provided by the hotel):
BEST WESTERN PLUS Saint John Hotel & Suites recently upgraded their shower heads, amenities, and breakfast on weekdays (scrambled eggs & sausages) to better accommodate your needs. This beautiful, new hotel is within convenient walking distance to shopping, restaurants & movie theatre, and has 77 rooms to choose from, including Jacuzzi rooms and 17 Suites. Guests will enjoy complimentary breakfast, parking and WIFI, as well as mini-fridge and 32" LCD TV in all rooms. Facilites include an indoor heated pool, fitness centre, a 24hr business centre and 3 meeting rooms. Earn airline miles or points towards free stays by enrolling in BW Rewards for free! ... more   less 
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Also Known As:
Best Western Plus Saint John Hotel Saint John
Best Western Plus Saint John Hotel And Suites
Best Western Saint John
Saint John Best Western
BEST WESTERN PLUS Saint John Hotel & Suites New Brunswick

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