These comments relate to two visits within a period of about 2 weeks. The first visit was on New Year's Eve. Super busy! We were told there was a 45-minute wait but it stretched out into an hour. Our server seemed a little tired and distracted, understandable given how busy they seemed to be. There were a few minor issues with cutlery and cheese but overall the experience was satisfactory given the circumstances. Mario's 16 Layer Lasagna’s sauce was a little bland and the Roma Chicken’s egg batter was a little overdone, but overall the food was reasonable. On the other hand, the Italian Wedding soup was quite tasty, and comes with unlimited servings.
The second visit was a little better, the wait was shorter, about 25 minutes, and the service was good. The Veal Parmigiana was okay but the White Wine Scallop & Shrimp Speghettini was nicely done, and the leftovers were surprisingly tasty (yes, I did bring some home). There is enough time that passes between the moment your server leaves with your order and when your food arrives, to seriously stuff yourself with the unlimited servings of bread and soup or salad that comes with certain dishes. And I do mean seriously stuffed! Overall, the food is reasonable, nothing special but certainly not bad. And though it is not cheap, the portion size can be considerable, which can make it a better value than some less expensive restaurants.
A good tip for East Side Mario's, especially in the holiday season or anytime you expect it to be busy, is to go in larger groups, because they do take reservations, but only for groups of 8 or more. It could save you considerable wait time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.