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“Stellar customer service!!” 4 of 5 stars
Review of Clarion Hotel Winnipeg

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Clarion Hotel Winnipeg
3.5 of 5 Hotel   |   1445 Portage Avenue | Winnipeg Airport / Polo Park, Winnipeg, Manitoba R3G 3P4, Canada (Downtown Winnipeg)   |  
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2 Trips, 1 Night Free*
Ranked #23 of 63 Hotels in Winnipeg
Kitchener ontario
1 review
10 helpful votes 10 helpful votes
“Stellar customer service!!”
4 of 5 stars Reviewed July 15, 2014 via mobile

Stayed at the hotel one night for business. After an early start and a long day I was facing another VERY early morning. I called downstairs and spoke to Tara in the lounge and she went above and beyond to make my stay as comfortable as possible. Tara is quick and thinks outside the box as she clearly demonstrates that customer service is not within a box! Thank you Tara for being the light at the end of my long day and for making the following morning more bearable! You are representing your brand very very well!!

  • Stayed July 2014
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, Manager at Clarion Hotel Winnipeg, responded to this review, July 22, 2014
Dear Karnak 123,

Thank you for your great review on the Clarion Hotel & Suites!

Tara is a very big asset to the Hotel, and we recognize just how lucky we are to have her. I myself have noticed just how often she goes out of her way to help make our guests feel comfortable & welcome. It is not uncommon for the Hotel to receive these kind words regarding Tara and her Customer service!

I do hope you will visit us during your next visit to Winnipeg; we would love the opportunity to continue providing you with “Stellar Customer Service”!

Thank you again for your review!

Richard Summerton,
Sales Executive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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208 reviews from our community

Traveler rating
    87
    45
    26
    26
    24
See reviews for
58
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10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 14, 2014 via mobile

I've stayed at this hotel twice both times had a great experience. Love the water park and mineral spa. Customer service was great. The bartender even stayed opened so I could have my Long Island iced tea very much appreciated. The suite was very clean and spacious. I would definitely recommend it and stay there again

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, Manager at Clarion Hotel Winnipeg, responded to this review, July 22, 2014
Dear Onlyoneulove,

Thank you for your great review on the Clarion Hotel & Suites! I am glad the group enjoyed the Bachelorette party and our Guest room accommodations. We do offer some of the most spacious suites in the City, and the Water Park and spa are both very popular, I am pleased you had the opportunity to take in both!

It was a pleasure working with you, should you require future accommodations, I trust you will contact me directly!

Yours in Hospitality;

Richard Summerton,
Sales Executive.
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St. Albert, Canada
Top Contributor
76 reviews 76 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed July 12, 2014

Stayed at this hotel for a conference but I think it would be a good stay for a personal as well. The room are very spacious with a decent bed and TV. Although I didn't get to try the pool it looked like it would be worth the effort to go there. The location of this hotel is excellent as there is a major shopping centre just across the street.
I would recommend to try and get a room on the north side(away from Portage Ave) as there is a fair bit of road noise during the rush hour.

Stayed July 2014
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard S, Manager at Clarion Hotel Winnipeg, responded to this review, July 15, 2014
Dear Travellfar,

Thank you for your review of the Clarion Hotel & Suites, we do appreciate your kind words! Yes, we do offer some of the largest Guest rooms in the City, and the Water Park is a must do during your next visit with us! We do hope to see you back soon, and look very forward to accommodating you once again.

Thank you for your positive review!

Warm regards,

Richard Summerton,
Sales Executive.
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Winnipeg, Canada
1 review
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 7, 2014

I work for a wireless retail provider, and have used the Clarion Winnipeg in the past for meetings. They never disappoint in terms of service, amenities or location. We held a 3-Day orientation in the BC room and had lunch provided daily. One of the attendees also stayed at the hotel as they were from out of town. They also enjoyed their room quality and cleanliness quite a bit.

Room Tip: Location is excellent & with free parking. Close to the airport and largest shopping centre/dist...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
_ClarionManagement12, Manager at Clarion Hotel Winnipeg, responded to this review, July 9, 2014
Hello Steve,

Thank you so much for your review of the Clarion Hotel and Suites – It is very much appreciated!

I am glad that our Staff was able to deliver the level of service expected. As I mentioned during your stay, we are starting our major renovations and can only anticipate that we will be exceeding all of your expectations moving forward. Renovations will include all of our common areas, Meeting facilities & Guest rooms. Our water park upgrades are complete and we are now moving into our next phase of remodeling.

We look very forward to welcoming you back for your next meeting. I trust you will contact me directly should you have any special requests, we are happy to accommodate you & your groups in comfort & style. Thank you again for your business!

Yours in Hospitality;

Richard Summerton,
Sales Executive.
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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 28, 2014 via mobile

We stayed here with our family. Great hotel, convenient location. Quite handy. Nice big rooms and very clean. The pool area was also nice and my family enjoyed it. I was quite shocked however with 60 plus people in the pool there was no lifeguard on duty. I saw several older kids smack into younger kids on the water slide and thought it was all a matter of time before someone was seriously hurt.

Stayed June 2014, traveled with family
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
_ClarionManagement12, Manager at Clarion Hotel Winnipeg, responded to this review, July 7, 2014
Hello Ebranties,

Thank you for your great review and your positive comments regarding the Clarion Hotel & Suites! I am very pleased that you and your Family enjoyed your time with us while in Winnipeg. We do in fact offer some of the largest guest rooms in the City and we are quite fortunate to be located so close to the Airport and Polo Park Mall.

As you experienced, our pool is a very popular attraction with our Guests. This space features a kid’s pool, hot tub, primary pool and a 3-story water slide complete with cascading waterfall! The Hotel also offers an organic salt water pool, mineral pool and steam shower located on the upper pool deck, which is attached to our full service “Urban Oasis Spa”!

We are all quite excited as we are in the process of renovating the entire property, and we have just made some very recent safety upgrades to the water park including a non-slip floor throughout the entire area, and the primary pool has been converted to Salt Water as compared to Chlorine for our Guests with allergy and chemical sensitivities.

Our Guests safety is the top priority for us, and all of the safety procedures implemented throughout the entire property of course extend into our pool area. This includes such items as the non-slip floor, emergency phone, video surveillance, on site AED's and Hotel staff trained in first aid & CPR. The pool is also permitted to hold up to a maximum of 85 Guests.

In addition, Children under the age of 12 must be accompanied by an Adult or they will not be permitted into the pool area. And as with most hotels, we of course have signage noting to parents and guests that there is "no lifeguard on duty". Our Guest Services staff also have a clear view of the Pool area from both an observation deck & through video monitoring, and they are quite observant during operational hours of the water park.

I do hope the above response eases any concerns you may have regarding the safety of the pool area and the Hotels facilities. We look very forward to welcoming your family back to Winnipeg and enjoying all the Clarion Hotel has to offer. Please contact myself directly if there is anything I can do to help make your next stay with us even more enjoyable!

Yours in Hospitality;

Richard Summerton,
Sales Executive.
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Winnipeg, Manitoba
Top Contributor
61 reviews 61 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

This hotel should teach classes on customer service. From the second we checked in until the moment we checked out. The front desk, the spa ladies, the manicurist and everyone in between made every effort to make this a special stay for us. It was a special night for us as one of our foursome is very, very ill. We wanted a night to relax, get our nails done and just enjoy our time together. I was overwhelmed with the kindness and attention to detail that was shown. A+

Stayed June 2014, traveled with friends
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
_ClarionManagement12, Manager at Clarion Hotel Winnipeg, responded to this review, June 23, 2014
Dear Valued Guest,

Thank you so much for your kinds words regarding your most recent stay at The Clarion Hotel & Suites!
We are so glad you were able to enjoy your evening with us, especially given the circumstances surrounding your group. We are so proud of the customer service that we are able to offer, from our front desk to our spa.
I hope this was a memorable stay for you, and you will again think of us the next time you are looking for a night away.

Until next time,

Allison Lennox
Sales Manager
Allison@clarionwpg.com
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Winnipeg, Canada
1 review
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 15, 2014

My husband surprised me with a night at the Clairion Hotel, little did he know that when booking online he was automatically given a smoking room. As I checked in I was informed about having a smoking room, and that there was no availability to move rooms. A staff took me up to check the room since I was apprehensive and the smell was awful. I can't believe that smoking in a hotel is still legal! The staff was apologetic regarding having only the smoking room left for the evening. He promised to speak to his manager, Nicollette who offered to call other hotels in the area to have us moved to.

Moments later Nicollette came back and informed me that she was able to move us into a suite for the night!. Apologizing for the inconvenience she also provided me with 2 free entries to the mineral pool and steam room area.

I am so grateful that Nicollette saved our special "stay-cation" because if not we probably would have just gone home. We enjoyed our time in the mineral pool (which was completely empty in the evening). Our room was clean, the bed was comfortable, and we had absolutely no complaints at all.

Thank you Nicollette and front desk staff!!

Room Tip: Specify a non-smoking room in comments!
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
_ClarionManagement12, Manager at Clarion Hotel Winnipeg, responded to this review, June 17, 2014
Hello Lauren, thank you for your excellent review of the Clarion Hotel & Suites!

I am very happy that our front desk staff was able to accommodate you in a non-smoking Suite during this very busy time. The City was very eventful during your stay with us, and we were in a sold-out position, as were many of the Hotels in the Area. So, I am very pleased that you decided to stay with us and had a great experience with your Suite, and that we were able to secure a 5 Star rating in all areas of your review including the Guest room! I will be sure to thank Nicolette, as I realize without her attention to detail your review of the Hotel could have been very different.

We do still provide a handful of smoking rooms; however this will soon be a feature we no longer offer as we are moving forward with our Major Renovation. This will include all guest rooms, meeting / Banquet facilities, Water Park & all common areas of the Hotel.

We are all very excited about the Renovations, and hope you will visit us during your next stay-cation!

Thank you again for such a great review; we do appreciate it!

Richard Summerton,
Sales Executive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel Winnipeg

Address: 1445 Portage Avenue | Winnipeg Airport / Polo Park, Winnipeg, Manitoba R3G 3P4, Canada
Phone Number:
Location: Canada > Manitoba > Winnipeg > Downtown Winnipeg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Winnipeg
#10 Business Hotel in Winnipeg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Clarion Hotel Winnipeg 3.5*
Number of rooms: 139
Official Description (provided by the hotel):
Get together….reconnect….relax and explore at the Clarion!The Clarion Hotel & Suites is nestled in the hub of Winnipeg’s business, shopping and entertainment district. The Clarion features 139 world class, spacious accommodations, ranging from business suites to family guestrooms, including accessible and pet friendly rooms. Our business suites are considered some of the largest in the city and range from 500 to 800 square feet and feature French glass double sliding doors, a family room, a King size bed, a pull out sofa bed, and a granite wet bar. We also offer family guestrooms which contain two queen size beds, as well as adjoining guestrooms to accommodate every need. Stay with us in any room type and enjoy complimentary parking, local calls, wireless high speed internet, airport shuttle, mini fridge and microwave, iron, ironing board, in room coffee and tea, hair dryer and full length mirror. We also offer complimentary access to our 24 hour state of the art fitness centre, 24 hour business centre and family water park, which is complete with a 2 story waterslide, hot tub, kiddie pool and rock wall with cascading waterfall, which is yours to enjoy from 9AM to 10PM daily. We are located minutes just away from the James Armstrong Richardson International Airport and the downtown centre, and steps away from Winnipeg’s largest shopping mall, Polo Park, SilverCity Cinema’s and numerous restaurants such as the Original Pancake House, Joey, Earls, Moxie’s Classic Grill, Red Lobster Seafood, Olive Garden Italian, Montana’s Cookhouse, Tony Roma’s Steakhouse, Ray and Jerry’s and many more! ... more   less 
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Also Known As:
Clarion Hotel And Suites
Clarion Winnipeg
Winnipeg Clarion
Clarion Hotel Winnipeg Manitoba

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