Well my daughter and I stayed here recently for a mini vaca.
Pros: Extremely comfortable beds, free Wifi, Room Service was quick and the food was hot when it arrived even when i was informed that the kitchen was busy, and the pool area was clean and fun.
Cons: No valet or bell service, okay well its indicated by signs and in print, but i never would have known otherwise. I would have loved to give someone five bucks to park my car for me....but no one was around the first time. The second time there were two gentlemen in suits in the lobby but one was talking and the other appeared to be more interested in his iphone. There is also a service charge for local calls from your room, this i found a tad annoying given the rate for one night....and never any towels available when going to the pool.
The hotel is also in need of some up keep; literally missing rows of tiles in their tiny hot tub, and some wall paper coming off the wall in our room.
Overall the room was clean, the food was good, the staff was friendly and the pool was nice and my daughter had fun. It is also extremely close to Polo Park for those who love shopping.