Booked for a Girl's Night Out including an afternoon at the spa. Our room keys didn't work, after returning to the clerk she stated that it was very odd and asked if I'd kept the keys near my cell phone all afternoon. I reminded her my bags were waiting in the hallway upstairs as I just checked in 5 minutes ago. The room was nice, clean and offered a great place for our gathering. We wished we could have worn our robes from the spa up to our room, dressing damaged our nails. I asking at the time of booking if a shuttle would be available to take us to the MTS Centre, I was told no. While waiting for our cabs we spoke with other guests who proved this to be untrue. We did awake to a vacuum at 8:15 am, no other noises disrupted us.