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“Comfortable Stay” 4 of 5 stars
Review of Express By Canad Inns - Fort Garry

Express By Canad Inns - Fort Garry
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Express By Canad Inns - Fort Garry
3.0 of 5 Hotel   |   1792 Pembina Highway, Winnipeg, Manitoba R3T 2G2, Canada   |  
Hotel amenities
Ranked #39 of 65 Hotels in Winnipeg
Vancouver, Canada
Reviewer
3 reviews 3 reviews
“Comfortable Stay”
4 of 5 stars Reviewed February 24, 2014

Nice, enjoyable and relaxing stay for a very reasonable price with complimentary breakfast... Our room was clean and the beds were comfy. The staff are all courteous, accomodating and cheerful. Overall, I would stay here again...

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ederlyn G, Front Office Manager at Express By Canad Inns - Fort Garry, responded to this review, March 17, 2014
Thank you very much for taking the time to review Express by Canad Inns. I'm pleased that you enjoyed your stay with us. I will be sure to share your feedback to our team.

We look forward to see you again on your next visit!

Sincerely,

Ederlyn Gevero
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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21 reviews from our community

Traveler rating
    12
    3
    3
    1
    2
See reviews for
8
4
2
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Regina, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

The guest services are first rate! They always try to accomodate you your needs. They are very nice and polite and are patient in answering questions. The rooms are comfortable and clean. Sometimes TV reception is poor. Parking is a bit cramped but it's a short walk to your room. The hotel is located in a great location, near a Safeway and restaurants and an interchange. A very good value.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ederlyn G, Front Office Manager at Express By Canad Inns - Fort Garry, responded to this review, March 17, 2014
Thank you for taking the time to review our property. We really appreciate your comments regarding your stay at Express by Canad Inns. It's always a pleasure to receive a positive and constructive feedback from our guests. In regards to poor tv reception, I have brought this concern up to our Maintenance Manager. Canad Inns recognizes the importance of regular inspections and product maintenance to better serve our guests.

I will share your comment with our team as we make it a priority to ensure our guests a comfortable "at home" feeling when they stayed with us.

We look forward to see you again on your next visit.

Sincerely,

Ederlyn Gevero
Guests Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dauphin, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 22, 2013

Hi. My 10 year old daughter and I stayed here when we came to Winnipeg for her swimming provincials. The people across the hall came in at 4:30 am and continued their partying until 6:45 am. We learned some lovely new words. I phoned the front desk at 5 am and went down in person at 6:45 am to complain. My little girl was exhausted and had to swim 3 races that morning. There is absolutely no sound proofing in the hotel. I only stayed the 2 nd night as the front desk assured me they were checking out. I will be using the Holiday Inn down the road for the next swim meet.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ederlyn G, Front Office Manager at Express By Canad Inns - Fort Garry, responded to this review, June 25, 2013
Dear kelly9902,

Thank you for taking the time to write a review regarding your recent stay at Express by Canad Inns. Please accept my apologies for the discomfort that you and your daughter endured during your stay on Friday & Saturday night. Further, I would like to apologize that the Guest Service Agent that handled your complaint was unable to further assist in dealing with your concerns.
Your experience at Express by Canad Inns was not to our usual standard. We apologize that we failed to meet our standards of service. I know that sincere words of regret and apology cannot make up for this inconvenience.
Again, please accept my apologies. I understand that your stay with us left a bad impression overall, but I sincerely hope you will give us another chance. I would like to discuss your visit further and invite you to contact me directly at egevero@canadinns.com so I can address your concerns first hand.

Sincerely,

Ederlyn Gevero
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Red Lake, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 4, 2012

We used Hotwire secret deal... and we got this place. When we first pulled up there was a couple of guys out front having a cigarette and look slightly intoxicated... We were like ohhh noooo.... I went in and the foyer was super outdated and old school.... Again I was like ohh nooo! The front desk guy was super nice and made me laugh cause he was trying to remember everything he was supposed to tell me. We went up to our room and opened the door and was very pleasantly suprised! The room was big, clean and fresh smelling. We got 2 double beds instead of one king but that was ok. They had white linens and duvet, lots of pillow's and a flatscreen. The bathroom was a bit small but was clean and new. The room was totally renovated and really nice. Even had a litte table and 2 chairs. We would totally stay here again. The location is great.. lots of restuarants around and st vital mall is just down the road.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ederlyn G, Manager at Express By Canad Inns - Fort Garry, responded to this review, December 11, 2012
Dear Valued Guest

Thank you for taking the time to write a review regarding your stay at Express by Canad Inns. I am pleased that you enjoyed our newly renovated rooms. We really appreciate your feedback to improve our customer service and creating a positive experience for our guests.

Thank you again for sharing your experience, and we are looking forward to see you again.

Sincerely,

Ederlyn Gevero
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nanaimo, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed November 3, 2012

Arrived around midnight and spent over an hour at the front desk because they could not find my reservation. The front desk person was nice but she acted as if she was doing me a favour by giving me a room.

There was a halloween party that night and several times people were banging on my door in the middle of the night. Loud drunk people in the hallway until 4 or 5 am.

At checkout I expressed my concerns and the girl at the front desk was not interested. I had waited over 30 minutes to check-out because they didn't seem to know how to handle the customer in front of me.

The only reason to go to this hotel is the room was nicely renovated. The lobby and everything else is very dated.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ederlyn G, Manager at Express By Canad Inns - Fort Garry, responded to this review, December 11, 2012
Dear Valued Guest,

Please allow me this opportunity to apologize for the inconvenience you experienced during your stay.

The Express by Canad Inns is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance.

Your comments are important to the success of our Company, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Your willingness to share your experience is genuinely appreciated. I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from Canad Inns.

I would like to discuss your visit further and invite you to please contact me directly so I can address your concerns first hand.


Sincerely,

Ederlyn Gevero
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Express By Canad Inns - Fort Garry

Address: 1792 Pembina Highway, Winnipeg, Manitoba R3T 2G2, Canada
Location: Canada > Manitoba > Winnipeg
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #39 of 65 Hotels in Winnipeg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Express By Canad Inns - Fort Garry 3*
Number of rooms: 36
Official Description (provided by the hotel):
36 guest rooms with coffee makers, microwaves, refrigerators, 27" TVs and a hot breakfast. Located on Pembina Highway, which is Highway 75 or the continuation of I-29 from the USA, our hotel is within minutes from the St. Vital Centre shopping mall and the University of Manitoba. ... more   less 
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Also Known As:
Express By Canad Inns - Fort Garry Winnipeg, Manitoba

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