I wanted something close to downtown for shopping and found this hotel had a reasonable rate. When we pulled up to the hotel, there were 12 or so shady looking people standing around the hotel. My first instinct said, "RUN!!" While I was unloading my suitcase, I overheard one of them asking a man passing by if he could bum a smoke or had spare change. When we entered the lobby of the hotel, it was very big and beautiful.......until I noticed about 12 more shady looking people sitting on the couches and chairs. The carpets are stained badly and I could smell a lot of alcohol on some of the people. AGHHHH! I was freaking out inside!! We went up to our room and the room was nice. Just had a bit of an issue with the bathroom because it smelled sooooo bad of urine. I thought about packing up and leaving because it was only my sister and I in the room. We were a bit afraid but didn't want to have to pay to go somewhere else. We went to the drug store and purchased Lysol and sprayed it all over the toilet and floor. That worked! Later that evening we wanted to see a movie but where a little concerned about who was all hanging around the outside of the hotel when we returned. Not sure why the hotel allows this? We decided to go swimming and on the way to the pool, we passed a drunk man sitting in the lobby on the second floor. He was saying stuff to us but not sure what?!? I noticed a security guard at the front door and was polite . The staff are very nice here as well but I was just to busy freaking out about all the characters hanging around inside and outside. I did not feel safe here at all. We probably will not stay here again unless I bring male bodyguards....haha! If no one ever hears from me again, start looking at this hotel :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Freaked out at first,
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I am sorry if your room was not clean upon your arrival – I wish that you had notified our front desk staff so we could have relocated you to a similar or upgraded room. Housekeeping would have immediately been there to clean the bathroom – you should not have had to. Our security staff is there to ensure that our guests feel safe and if at any time you didn’t feel that way our staff will assist as best we can. We do not allow loitering in front or in the hotel – our departments will be reminded to moitor the high traffic areas to prevent this.
Thanks for taking the time to comment,
The Marlborough Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.