As a preferred member, we were assigned the room we requested on the 5th floor. It was nicely done, and as always, comfortable beds. Upon check-in we were told that free coffee was served in the mornings at the lobby. This morning as we were checking out, we asked where we could get coffee as we did not see anything in the lobby and were directed to ask the person at the Lounge. I asked if we could get our to go cups filled and she said yes. A few minutes later, she came back and said it was $7 for 2 coffees, I mentioned that I understood the coffee was free in the morning. She said that was only until 9 am, so I said I did not want it. She said that was too bad, as she had already poured it and I had to pay. Had the coffee not been in my to go mug, I would have refused, so my husband paid and I went to the front desk to relay the situation, where the gentleman there listened, however did not even apologize. To boot the coffee was luke warm.
My SIL who was also staying there as part of a wedding group, had a similar experience in the restaurant. They had $10 breakfast vouchers and the first day paid an extra $.50 each to their bill, the next day they ordered the same meal and got a bill for $8 each at the end of their meal. They questioned this and the waitress said the orange juice and coffee were $7.50, my SIL indicated it was included the day before, and again without even an I'm sorry, the waitress said yesterday's server was new and screwed up. This was after they waited over one hour for breakfast and sat in a near empty restaurant cluttered with dirty tables.
I can kind of understand $3.5 for a coffee in a dine in restaurant where I might sit and have several cups, but for one cup, using my own to go mug, is even more than Starbucks.
Rest assured we have shared our experience with several others at the wedding and will not give this property another chance next time we are in Winnipeg. There are just too many other options, than to be treated this way over a cup of luke warm coffee.
If you look at my other reviews I am very fair and objective, and I would think when I am in the lobby in the morning and ask wheres the coffee someone could have mentioned that the free coffee was no longer available, or at minimum indicate a price. This was the improvement opportunity I shared with the front desk.
Ask for a room that have been renovated, or if you want a mini fridge make sure you request it as on...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 11, 2012
To Sunnyalberta27. I have read your review and have looked extensively into these matters.
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The free coffee station is offered until 9 am on weekdays and 10 am on weekends. Upon your check out at noon on the Monday, you were 3 hours late for free coffee. You are also provided with free coffee in your guest room daily.
You stated you don't mind paying $3.50 for "several cups" but wouldn't pay $3.50 for your 20 0z to go thermos, that the server filled for you at noon. Your 20oz thermos is "several cups". You took full advantage during your stay, by having two of that same 20oz to go thermos filled several times each day for free. I don't see why you are so disgruntled at us for missing your free coffee on the Monday, due to your own tardiness.
Each breakfast voucher includes one beverage. The new server in training made an error and charged your "SIL" for both juice and coffee, but this was rectified immediately. The previous day all the beverages were given to your sister in law for free, because she was complaining and creating tension. The dining room was very busy that morning as it is every morning and the tables were in the process of being reset, as most had just left upon your sister in law's arrival.
Our coffee is never ever lukewarm, as it is constantly made fresh. I am familiar with your stay and I apologize for not being able to provide more free things for you, but this is a business. I haven't heard anything from your "SIL" about all this, but FYI your husband did say everything was absolutely great, when he was talking to my front desk associate Alex.
BTW, Thank you for your pleasant comments on the guest rooms.
Four Points by Sheraton Winnipeg South
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.