There is no need to echo the fact that this is Winnipeg's premier hotel, the staff is absolutely impeccable, and so on and so on and so on. Therefore I don't want to come off slamming this hotel as it is superlative.
However, there are some flaws which rank from minor to one that is literally and potentially FATAL. Yes, you read correctly. Let's start from minor and go up to OMG!
1) The rooms are tiny. There are hotels at 1/3 the price in Winnipeg with much larger and more comfortable rooms. They're clearly a 6 dressed up as a 9 as they may seem impressive when you walk in but soon you're wondering just why you're being charged well $250 a nite with tax. There is no bathtub and although the shower is very nice, there are some of us who want a bath. The hot water system is completely unacceptable. It can take over a minute to get any hot water out at all which is unforgivable in a hotel of this price. And this is funny: the chair by the fairly small desk makes a very loud farting sound when you sit on it which is very disconcerting (it's the air blasting out of the chair upholstery vent). Considering you're paying Dubai prices you're getting a really disappointing room in Winnipeg.
2) Hyper expensive doesn't even come close to describing the prices of EVERYTHING in this place. Take a look at the room service menu, or the minibar prices, or the cost of the drinks at the lounge and you realize that you could easily spend $500 a day just to stay and eat here. Sorry, but for that kind of money I'll stay on the Champs D'elysee or the Ginza District, not the Oasis on the Prairie.
3) The internet is a total joke. You charge me $250 a nite and then not only do you extort me for another $15 a day for internet BUT you place a FRAME atop my browser that not only keeps bugging me to pay DOUBLE for some idiotic thing called PREMIUM INTERNET (since for your $15 a day you're getting pretty darn close to dialup speed) but worst of all stops the loading of many major websites? Whoever thought this was a good idea should be relegated to peeling potatoes in the basement for all eternity. This place is across the street from the MTS building which offers much faster internet than this to anyone in Winnipeg for $20 a MONTH! The Fairmont's internet is an unconscionable bald faced RIP OFF. Period.
4) Here comes the fatal: Go up to the 21st floor. Jump in the pool. Go about 1/3 the way into the shallow end towards the deep end facing the windows. About a foot below the water level on the side wall of the pool there is an intake hole about the size of a tennis ball. Run your hand across it. Congratulations, you now have at least one broken finger. The suction of this completely unbaffled, unshielded, unprotected hole in the pool wall is so strong that it will pull your finger right into it, even backwards as happened to me. It's been well over a week now and my hand is still bruised. But... fingers are nothing. Can you imagine if a child with long hair happened to be swimming or playing by the wall and their hair got sucked into this? Their head would be held underwater and the only way to get them out would be to jump into the pool with scissors and cut their hair off to save their lives. How in the WORLD has this ridiculous problem not been rectified in the years that this hotel has been standing? Why is there no cover, baffle, shield of any kind, but just a big hole in the pool side wall waiting to injure or kill you? I have never in my life been in any property anywhere in the world (and I've been around...) with such an outright dangerous problem!
The Fairmont is a schismatic hotel. Sure it's nice, but nowhere near as nice as the pricetag in a market such as Winnipeg would have it. For your several hundred bucks a day you get a tiny room, no tub, eternal hot water wait, farting chairs, the worst internet experience ever, and a chance to lose your finger or even your life.
Next time I'm in Winnipeg you can bet I'll stay at any of the other nice, comfortable, big-roomed hotels with tubs and free decent internet and no killer rip offs or killer pools.
Win the lottery or stay elsewhere.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your detailed feedback. I appreciate your comments and I can understand where you are coming from. I would love to be able to discuss this in person if you could e-mail me on Pascale.email@example.com. Thank you for raising the issue with the pool. It turned out to be a faulty valve and both our General Manager and Chief Engineer have inspected the problem and we in the process of swiftly fixing it. I’m also happy to say that our Fairmont President’s Club members receive complimentary internet. Our Fairmont President’s club loyalty is free to join and you can do so here: https://www.fairmont.com/fpc/
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.