Had the pleasure to stay here for four nights in early may whilst attending a conference. Nice Hotel with standard Fairmont ammenities. Easy to get to from the hotel by cab (around $20.00). Check in was easy, met at the door by friendly doorman. Ladies at the front desk were great. Stayed on the sixth floor, king room, bed was super comfy, bathrooms were up-dated, awesome keurig coffee maker. Overall typical standard Fairmont. Parts of the Hotel have been up-dated some still looking a little worse for wear. Didnt eat in the Hotel restaurant but Earls is a 8-10 minute walk. The Forks is an easy walk as is the baseball stadium. Tim Hortons can be found underneath and the tunnel system can also take you to a shoppers, starbucks and some little shops and a food court. Important to note here very few shops open underneath on Saturday and Timmys is not open at all sat and Sunday and there is nothing open underneath on a sunday!
Gym and Pool were great on 21st floor with great views, with seperate showers and change rooms for men and women, steam room was great but hot tub wasnt working for our entire stay.
I gave this rating an excellent based more on service than anything else.....here's why.
Our shower drain was blocked and it wouldnt drain at all. Was assured it was looked after after attentive service from the front desk, but then the next day was even worse.......again politely went downstairs and sopke with the front desk Ladies who were awesome, and not only were they awesome so were the on duty managers.
The First day Jane looked after us magnificently and then the following day Deanna couldnt do enough......George rang to check on us and along with the front desk ladies we had interactions with, Lucie, and Sarah in particular...these ladies (and of course George) were the epitomy of what you would expect not only from the Fairmont but any Hotel you experience problems with. They were accommadating, polite, corteous and for this very reason we will definately be experiencing the Fairmont hospitality again......perhaps in Banff or Lake Louise?
Thank you Ladies and George for a wonderful stay and thank you Fairmont for showing that true hospitality and service does exist!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you so much for taking the time to share your wonderful experience at our hotel. I was so pleased to hear that our staff was able to extend such warm, engaging and sincere service to you. At the Fairmont Winnipeg we take pride in working with individuals who embody our commitment to providing exceptional service. I am happy to share your accolades with front desk team and congratulate them on a job well done. Thank you again for comments and we look forward to welcoming you back to our hotel in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.