We planned our wedding a year and a half before our wedding date (last July), including signing a contract, reserving the honeymoon (Remington) suite for two nights, reserving banquet rooms for pre- and post-wedding events, and gave monthly updates to the Hilton's conference services manager. However the day before our wedding, the Hilton informed us that they gave our honeymoon suite to another guest on our wedding night (the manager informed us that the Hilton had a “policy" that allowed guests to extend their stay not minding if the room/suite was already reserved for another guest). We were later informed that the guest who was given our room was a frequent customer of the hotel and that only hotel management could book guests into the honeymoon suite.
Furthermore, upon checking in the day before the wedding, the hotel did not have our previously confirmed adjoining rooms for the bride's family and bridal party, the hotel told us that they only take room requests, not reservations!
For our wedding night we were downgraded into a room that had a moldy bathroom, what an unromantic first night of marriage! The next morning, while we were waiting to move into the honeymoon suite, the hotel told us that they gave the guests in the honeymoon suite late checkout and that we would have to bring all of our bags, wedding gifts, etc. from our moldy room to the lobby while we waited for the guests in the honeymoon suite to leave and for the room to be cleaned.
Additionally, the Hilton moved our post-wedding breakfast from the ballroom to a smaller room that couldn't fit all of our guests and family members without telling us. Because the room was much smaller, the hotel setup the food tables in an open area where non-guests could (and did!) help themselves to our food that we paid for.
The hotel refused to apologize to us, blaming us by stating that they are "sorry that we let this little detail ruin the most important time of our lives" and refused to provide us with reasonable compensation for breaching our wedding contract. Given no other option we were forced to file a lawsuit where the court officer awarded us judgement. This was not the end of it, as the Hilton did not pay us by when we asked, we were forced to put a lien on their property and send the sheriff to collect our settlement.
Please be aware that according to hotel management all room bookings are requests, not reservations, thus you may or may not get the room you want/book (other guests have had similar experiences if you look in previous reviews). We are posting this because we do not want any other couple to go through what we went through during our wedding.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.