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“Our "goto" hotel” 4 of 5 stars
Review of Hilton Winnipeg Airport Suites

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Hilton Winnipeg Airport Suites
3.5 of 5 Hotel   |   1800 Wellington Avenue, Winnipeg, Manitoba R3H 0S6, Canada   |  
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Ranked #14 of 63 hotels in Winnipeg
Brandon, Canada
Top Contributor
57 reviews 57 reviews
54 hotel reviews
Reviews in 34 cities Reviews in 34 cities
158 helpful votes 158 helpful votes
“Our "goto" hotel”
4 of 5 stars Reviewed May 18, 2013

This is usually our "goto" hotel in winnipeg, as we are hilton honours points collectors, it had been awhile since our last stay as the hotel always seems to be booked, or the pricing is exceptionally high.

The hotel as a whole is well maintained to the standard that you would expect from a hilton property, I did however notice that is a much different clientele than what it usually is. Usually it is more of and adult hotel with very few kids (usually just ours!) however this time it was packed with kids.

We had a few issues with the TV and the toilet in our room, housekeeping came and tried to fix it, and eventually we got it all figured out, for our trouble, the front desk manager gave us free vouchers for breakfast which was great.

Bottom-line is the hotel is still great, and I will continue to stay there when it is available and reasonably priced, however there are 2 more hilton property hotels being built in the area so there will be some additional options for HH points collectors.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuestServices, Guest Relations Manager at Hilton Winnipeg Airport Suites, responded to this review, May 19, 2013
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Winnipeg Airport Suites. We are very happy to hear that your stay was enjoyable once again. I do apologize for the issues with the TV and toilet in your room and I am happy to hear that we were able to repair those quickly for you. We value all feedback we receive from our guests and I will certainly be passing along your valuable comments to all of our associates in the hotel.

Again we thank you for your continued patronage to our property and hope you will continue to stay at our Hilton property in the future as our guests.

Sincerely,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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281 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • German first
  • Any
English first
Gimli
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 15, 2013

We needed a place for our family to stay in Winnipeg as part of a Mother's Day event last week. I usually think of the Hilton, especially close to the airport, as a business destination but I was pleasantly surprised. The service was excellent, very friendly welcome, our teenage girls loved the pool area, and the suite was ideal for a family of 4. Room was well appointed and had everything we needed to be comfortable; even the pull out bed was good for the girls.
All this for a very reasonable price considering the amenities provided.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuestServices, Guest Relations Manager at Hilton Winnipeg Airport Suites, responded to this review, May 17, 2013
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Winnipeg Airport Suites. We are very pleased you had enjoyed your Mother’s Day stay in one of our comfortable suites. I will pass along your comments to our associates so that they may see your kind words. We certainly look forward to having you back for many more future stays.

Sincerely,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2013

This is the best hotel in Winnpeg. Rooms are clean and comfortable, located close to airport and easy to get to anypart of the city by car from here. The restaurant has great good and is reasonably priced. Great place for breakfast! All the rooms are suites which is great for those who are travelling.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuestServices, Guest Relations Manager at Hilton Winnipeg Airport Suites, responded to this review, May 7, 2013
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Winnipeg Airport Suites. We will certainly pass along your very kind words to our front line associates at the hotel. We are very pleased that your stay was comfortable and that you had enjoyed the suite you were in. We will also pass along your kind comments about your dining experiences to our food and beverage manager. We certainly look forward to seeing you back for a return visit the next time you travel to Winnipeg. Again we thank you for taking the time to post your kinds words about your recent stay with us.

Sincerely,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 5, 2013

We planned our wedding a year and a half before our wedding date (last July), including signing a contract, reserving the honeymoon (Remington) suite for two nights, reserving banquet rooms for pre- and post-wedding events, and gave monthly updates to the Hilton's conference services manager. However the day before our wedding, the Hilton informed us that they gave our honeymoon suite to another guest on our wedding night (the manager informed us that the Hilton had a “policy" that allowed guests to extend their stay not minding if the room/suite was already reserved for another guest). We were later informed that the guest who was given our room was a frequent customer of the hotel and that only hotel management could book guests into the honeymoon suite.

Furthermore, upon checking in the day before the wedding, the hotel did not have our previously confirmed adjoining rooms for the bride's family and bridal party, the hotel told us that they only take room requests, not reservations!

For our wedding night we were downgraded into a room that had a moldy bathroom, what an unromantic first night of marriage! The next morning, while we were waiting to move into the honeymoon suite, the hotel told us that they gave the guests in the honeymoon suite late checkout and that we would have to bring all of our bags, wedding gifts, etc. from our moldy room to the lobby while we waited for the guests in the honeymoon suite to leave and for the room to be cleaned.

Additionally, the Hilton moved our post-wedding breakfast from the ballroom to a smaller room that couldn't fit all of our guests and family members without telling us. Because the room was much smaller, the hotel setup the food tables in an open area where non-guests could (and did!) help themselves to our food that we paid for.

The hotel refused to apologize to us, blaming us by stating that they are "sorry that we let this little detail ruin the most important time of our lives" and refused to provide us with reasonable compensation for breaching our wedding contract. Given no other option we were forced to file a lawsuit where the court officer awarded us judgement. This was not the end of it, as the Hilton did not pay us by when we asked, we were forced to put a lien on their property and send the sheriff to collect our settlement.

Please be aware that according to hotel management all room bookings are requests, not reservations, thus you may or may not get the room you want/book (other guests have had similar experiences if you look in previous reviews). We are posting this because we do not want any other couple to go through what we went through during our wedding.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brandon, Canada
1 review
5 of 5 stars Reviewed April 30, 2013

I have stayed at the Hilton on more than one occasion, and have never been disappointed. The rooms are spacious, very clean and comfortable, and have everything you need such as a fridge and microwave.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuestServices, Guest Relations Manager at Hilton Winnipeg Airport Suites, responded to this review, May 3, 2013
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Winnipeg Airport Suites. It is always a pleasure to see a post such as yours about your recent stay with us. We are glad the rooms are always to your liking on your return visits to the property. Again we thank you for your continued patronage and loyalty to our Hilton brand. Please continue to keep us in mind on your return visits to Winnipeg.

Sincerely,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 29, 2013

Also visited your restaurant at dinner time and walked out due to the fact that no one approached my table to take my order. Waited 10 minutes at 5:30 in the afternoon. There was a bartender serving but no waitress showed up. I ate at the airport instead.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuestServices, Guest Relations Manager at Hilton Winnipeg Airport Suites, responded to this review, April 30, 2013
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Winnipeg Airport Suites. I am very sorry to hear of the experience you had when you came down to dine in the restaurant. I would like to assure you that this is unacceptable and certainly not a normal occurrence at our property and that comments of this nature are not taken lightly by our management. I will certainly be passing on your comments to our operations manager and our restaurant manager for their investigation to why there was no restaurant server in the dining room upon your arrival. We would certainly like the opportunity to have you return back to our property to give us a chance to wow you. Please feel free to contact the hotel directly if you do choose to stay with us and we will make sure that your experience is nothing less than memorable. Again I thank you for taking the time and posting the comments about your recent stay with us and hope to see you back in the near future.

Sincerely,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edmonton, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 23, 2013

I have stayed at this hotel in the past and enjoyed it. When I booked the room I read that the hotel was undergoing renovations. I asked for a room that had already been renovated. Sure enough when I checked in the front desk person said there was a note on the reservation and that I was in a renovated room.

Met all my expectations - clean, quiet, very comfortable.

Would strongly recommend this hotel in Winnipeg.

Room Tip: Ask if the renovations have been completed. If not ask for a renovated room.
See more room tips
  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonGuestServices, Guest Relations Manager at Hilton Winnipeg Airport Suites, responded to this review, April 25, 2013
Dear Valued Guest,

Thank you for sharing your experience at the Hilton Winnipeg Airport Suites. I am very pleased to hear that you had an opportunity to stay in one of our newly renovated rooms and that your request for one of these rooms was satisfied. I would also like to thank you for your continued patronage to our property and your loyalty to our Hilton brand. We certainly look forward to having you back for many more visits in the near future to again stay in one of the newly renovated rooms again.

Sincerely,
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Winnipeg Airport Suites

Also Known As:
Hilton Suites Winnipeg Airport Hotel Winnipeg
Hilton Suites Winnipeg Airport Hotel
Hilton Hotel Winnipeg
Hilton Winnipeg
Winnipeg Hilton
Hilton Winnipeg Airport Suites Manitoba
Address: 1800 Wellington Avenue, Winnipeg, Manitoba R3H 0S6, Canada
Phone Number:
Location: Canada > Manitoba > Winnipeg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Winnipeg
#13 Family Hotel in Winnipeg
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Winnipeg Airport Suites 3.5*
Reservation Options:
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