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“Not Bad” 3 of 5 stars
Review of Comfort Inn Airport

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Comfort Inn Airport
2.5 of 5 Hotel   |   1770 Sargent Avenue, Winnipeg, Manitoba R3H 0C8, Canada (St. James Industrial)   |  
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Ranked #40 of 63 hotels in Winnipeg
Brandon, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
“Not Bad”
3 of 5 stars Reviewed December 17, 2012

Not a bad experience.

Pros: friendly, free parking for up to 2 weeks if you stay the night before a trip, clean facilities, shuttle to airport (pretty standard)

Cons: facility is quite dated and needs a face-lift, beds were rock-hard, pillows were sofa size and lumpy. And, considering all the just mentioned factors, price was a little aggressive considering there are multiple other hotels within a 1 mile radius.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 people have reviewed this hotel

Traveler rating
    9
    15
    16
    3
    3
See reviews for
10
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Cambridge, Canada
Top Contributor
102 reviews 102 reviews
26 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed November 1, 2012

Flew into Winnipeg late at night and stayed here solely due to its proximity to the airport. Staff was ok at check in and extremely friendly at checkout. Room was nothing special and even a bit dated, but it was clean. The lack of an elevator may be an problem for anyone that may have issues with stairs; only to the second floor but it was fine for me. I prepaid my room online so the rate was $100, not sure I would pay $140 to stay here as mentioned by other reviewers. If you are looking for a place to sleep, this fits the bill. However if you are looking for a couple of nights stay you are likely better off staying more towards downtown or west Winnipeg.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CN237, General Manager at Comfort Inn Airport, responded to this review, November 5, 2012
Hello, Thank you for your review on trip advisor, we appreciate all feedback we get from our guests. Im very happy to hear you had an enjoyable stay and the staff were friendly. We take pride in our hotel and always love hearing when people enjoy there stay.
While you did state you wouldnt reccommend a few days in the area, i would have to disagree, the Winnipeg Airport area has many attractions to keep one busy and entertained. We are just 5 minutes from Winnipegs largest shopping centre Polo Park, with many other box stores near by. Within 10 minutes from the hotel there is a variety of restaurants and nightlife including the Cordyon district, and we are located just 10 short minutes from Winnipegs New IKEA. Next time you travel to our Hotel just stop by our front desk and we would be happy to help, you find something to do while your here.

Thanks again for taking the time to write the review we look forward to seeing you again soon! HAPPY TRAVELS!
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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 29, 2012 via mobile

Area is a little rough, hotel is dated but clean. Breakfast was a muffin and an english muffin but they had toast and cereal too. Not sure it was worth the $140/night, I've stayed in much nicer for less but it was ok. I would consider staying again. Staff was friendly.

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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CN237, General Manager at Comfort Inn Airport, responded to this review, July 30, 2012
Good Morning, thank you for taking the time to review us on Trip Advisor.
We appreciate all feedback and I am happy to hear you will be back. We look forward to seeing you again, and until then HAPPY TRAVELS!
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 13, 2012 via mobile

Stained carpet, stained bedspread, food splatter on the walls and light switches encrusted with dirt. Usually Comfort Inns are clean but not this one!

  • Stayed July 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn Airport, responded to this review, July 16, 2012
Hello,
I am concerned to read your review I have not spoken to any guest in the last while regarding complaints about a filthy room. We always strive for 100% guest satisfaction and to see such a review tells me you left very unsatisfied, which is something we could have corrected had you spoken to me. There are always options to switch rooms and offer compensation should there be an issue with ones stay. Neverless I do appreciate you voicing your concerns as we can only improve what we know needs to be fixed. Thank you for taking the time to let us know and I would ask if you ever do return to please call me directly at the hotel should our product and service be anything less then perfect.
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Kelowna, BC
1 review
5 of 5 stars Reviewed July 11, 2012

I was very impressed with the helpfullness and friendliness of the front desk staff. I dealt with Kelly, Alex and Kim during my stay and they were all very upbeat and friendly people to interact with!
I have a hard time with stairs and the hotel does not have an elevator - so they upgraded me to a bottom floor room at no extra cost. The room was clean and the housekeepers were friendly in the morning as well. Breakfast was standard continental breakfast (toast, cereal, muffins) but I enjoyed it nonetheless. Wireless internet was fast and also free! The computer with a printer in the lobby required payment to use but the front desk offered to print my boarding pass for me at their computer for free which was very much appreciated. Excellent stay - I will definitely be back!

Room Tip: ask for a bottom floor room when you make a reservation - there is no elevator
See more room tips
  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn Airport, responded to this review, July 12, 2012
Good Morning Micheal,
I am very glad you enjoyed your stay with us on July 11, 2012. We at the Comfort Inn Winnipeg Airport alwasy strive for 100% guest satisfaction and its always uplifting and encouraging when we recieve positive feedback such as yours. Thank you for the wonderful review and we look forward to seeing you again soon !
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 10, 2012

Nothing fancy. Would stay again. A little overpriced for the age of the property.

  • Stayed July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn Airport, responded to this review, July 16, 2012
HI, Thank you for your response we appreciate all feedback we recieve. We are glad to here you will return and look forward to seeing you again.
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Plains, Georgia
1 review
1 of 5 stars Reviewed July 5, 2012

- Unfriendly service - Alex (staff)
- Charge for internet use
- Breakfast is not good
- Not worth the price

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Comfort Inn Airport, responded to this review, July 12, 2012
Good Morning as I read your complaint I am truly shocked, as the employee you mentioned is very good with customer service and as you can read on other reviews we get many compliments about her, to hear a complaint is very shocking. However, I do apologize if you feel you were not treated properly and that your requests were not addressed.

With regards to your complaint regarding Breakfast, I do apologize you felt it was inadequate. We do serve many options as choices for our continental breakfast; we do offer 4 different muffin types, English muffins and 2 different breads for toast, fresh fruit, and eggs, 3 different types of cereal in addition to juice, milk and hot beverages. We are hoping to be adding some hot breakfast items to the menu in the future but a date for that has not been set yet.
In addition you mentioned we charge for internet however, this is not true as we provide FREE wireless internet in all our rooms. We do have a computer station with a printer that is located in the front lobby for guests to use should they need to do printing or other such work . This station is provided by and Offsite Company and therefore, you are required to purchase an internet usage card in order to log on to the system as avoidance for issues with security on the computer. You will find similar systems in many of the Comfort Inns.
Once again I would like to personally apologize you did not enjoy your stay here at the Comfort Inn Winnipeg Airport. In the future please do contact me the General Manager directly at the hotel with concerns so we can have the opportunity to rectify the situation.
I do thank you for voicing your concerns as we can only improve our weaknesses when we learn what they are, feedback both good and bad is what helps us to improve.
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Additional Information about Comfort Inn Airport

Address: 1770 Sargent Avenue, Winnipeg, Manitoba R3H 0C8, Canada
Phone Number:
Location: Canada > Manitoba > Winnipeg > St. James Industrial
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #40 of 63 hotels in Winnipeg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Airport 2.5*
Official Description (provided by the hotel):
Comfort Inn is minutes from the James Richardson International Airport and offers free airport shuttle service daily. We have newly renovated the front desk and lobby area which now includes a 24-hour business centre, fireplace and sitting area. Our 100% smoke-free location features drive-up rooms with patio door access, free parking and full hot breakfast served in our spacious new breakfast room. Your Morning breakfast includes waffles, eggs, sausage or bacon, cereal and juice. All bedrooms have new carpet, vinyl, drapes, 32 inch flat screen tvs & new vanity and tile in the bathrooms. Other attractions nearby include the Polo Park Mall, Assiniboine Zoo, the Forks, and the MTS Centre. ... more   less 
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Also Known As:
Comfort Inn Airport Hotel Winnipeg
Comfort Inn Winnipeg
Winnipeg Comfort Inn
Comfort Inn Airport Winnipeg, Manitoba

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