I came here for the pool and slide..boy what a mistake..i should have read the reviews and always, always ask to be shown one of the rooms before you pay!! I'm embarrassed to say we stayed here..but we were dropped off, it is -42 with wind and just not possible to leave. I really wish you could upload pics on here because its insane! My window was swinging open, the chairs are so stained that they should be in the trash!! You can not sit on them they are just too grouse! The handles on the dresser are ripped off and sharp pieces sticking out. OMG i can go on for hours. My daughter took her first pee (after i cleaned the toliet of course) last night and all of a sudden i can hear water pouring ALL over the floor, and she opens the door in tears it freaked her out so bad! So now the water is still at the top of the toilet and the floor is soaked, I call front desk and tell him what happened...he YELLED AT ME!!!! I actually stood there and then i almost had tears...he says WELL WHAT DID YOU THROW IN THE TOILET GEEZ? I couldnt believe it..i said "Uhh nothing at all..we just got here an hour ago and my 12 yr old went pee!" So he replies back "Well what do you want me to do about it?" yeah!!!! can you believe that?? there was more banter back and forth for a few minutes with him telling me "Well i guess ill see if there's anyone i can get to come there, like a maintenance guy cuz im not doing it." thats exactly what he said to me. Then i hung up. 5 mins later he calls back to tell me to make sure i DO NOT FLUSH the toilet again until the maintenance guy comes...no really?? What an idiot!! Maintenance came right away and he was AMAZING!! Nice guy, polite, hard worker, very patient and caring! Even checked up on us an hour later to make sure it was ok. And then he wiped up and cleaned my floor and then went on a search and got me all new towels and cloths and such! Talk about night and day! Not sure why he is here!
Now i find out i have to stay ANOTHER night here...ohh i didnt sleep all night...the window opening, the 3 HUGE security guards walking the halls and talking to each other and laughing. I mean i know they have a job to do and they too were awesome and made me feel really protected here, but you can hear word for word what the person 3 doors down is saying! Its really bad, so them opening doors and talking woke me up each time! I couldnt even let my daughter walk alone in here because of the kinds of people wondering around here..like stoned right out of their heads! zombies..i was scared when i had a shower with just her and i here that i jumped out and peeked out the washroom door to make sure she was still there sleeping...
I called Mr. Front desk this morning and told him i was from room number #*# and he says "Are you sure about that?" because I was calling from my cell..and he is talking to me like i am a moron and i am lying to him about being here in the room...wow!! Then i tell him im staying another night and ask him if i can just pay on check out in the morning tomorrow..and he once again got all rude! UMM NO!!! with his degrading voice! So i say fine, then when do i have to be there by? And he says 12:00 noon i guess at the latest! At 11:26 am he called my room..."Are you staying another night or what?" i say yes.He says "Well are you coming to pay?" I said "you said i had to be there by noon..." and he says "No, i said be here before noon!". Can you believe this..omg i want to leave this place! So now im mad..and he knows it...i said back "I will be there BY NOON!!!" and i was rude and he says "righty oh amigo's" all nice and chipper..then i hung up on him! And i got there at 12:00! Wow.
And the cleaners knock on my door that says "do not disturb" and asks for towels or whatever, so i give her all the towels and ask her if she can bring me 4 towels asap so i can use them because i have NONE and i want to shower...oh yes no problem. I waited 40 mins..no towels. So on my way back from the nasty Mr Front Desk man, the cart is there, she is right behind me and there is another girl..they are everywhere...so i grab 2 towels and 1 soap pkg and i turn to tell her that im taking these, and she starts flipping on me!! WHAT ROOM ARE YOU FROM??? YOU NEED TO ASK FOR THOSE..i said thats why i just turned towards you...I WAS RIGHT BEHIND YOU! i said i know i seen you!! By this time i was almost in tears, i walked away from her and said. I AM TAKING these towels ( i was about to put them back) and you know what?? this hotel is unbelievable!! You people are absolutely pathetic!! And she says back...can you just leave your dirty towels outside your door...lol.. i said yea they were already taken and not returned..thats why i am TAKING THESE ONES!! Then i came to my room and threw them on the chair by accident (read above about the chairs here) because i was so upset! lol. Now what do i do?? haha i will wait until next shift starts and request new ones! pathetic!! Or ill just use my own towels...
And the restaurant food..oh lord...DO NOT GO THERE!! We are a family of 4, we all ate supper there last night ($40, not too bad) and then when we were done we went back to the room and ordered 2 XL pizzas and chicken wings from BOSTON Pizza!! And i dont even eat much...i think that is the very FIRST time i finished a whole plate! its was a total joke. The waitress served us the food and never came back, not even once because you can tell she was embarrassed! And she should have been! I should have taken a picture! wow.
I came here to relax and have fun, i am on vacation time too. I live in this city but thought id stay at a hotel with a nice pool and slide for my daughter and pretend we are on vacation somewhere!! I can afford all that much so this place was a bonus at $105.00 a night..and its been a terrible experience! stressfull!
Well time to clean up..make the beds with all my own blankets and pillows of course...all their stuff is in the front cupboard...want me to explain that to you...yea didn't think so..i dont have time. It was nice to vent though and if i can forewarn anyone from this place before they plan a whole trip that you cant change!! Oh and we are just a normal, respectful family, i work for the city, FT for 11 years, so its not like i am some bum hanging around!! OOH ok one more thing..WIFI what a joke! a total joke!! It sucks really really bad. You can send emails but that's about it!! No video, nothing! I don't think they should be advertising it here either because that's another reason i stayed here...if i had known it didn't have proper wifi i wouldn't have booked here!! Well here I go..lets see what else can happen..
Stay away from the first floor at the end because the security people have to check in all the pool...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
S E, thank-you for the response. I am terribly sorry for the unimaginable experience you had. I am very interested in hearing more about your experience and what I can do to prevent this from happening to other guests again. I would also like to bring some closure to this stay and not leave it on such a bad note. I agree we are an older hotel but there is no excuse for bad customer service, terrible food, and amenities that do not work. This may be an understatement to a frustrated guest but we are in the process of renovating the hotel and turning over a new leaf. So far we have renovated our pool, exterior, and started on the rooms with new fixtures, carpet, bathrooms, and soon furniture and televisions. These renovations are taking time and we reflect them in our prices however customer service should never be compromised. Again, I am truly sorry for the terrible stay and if you could explain your story in more detail I would really appreciate it. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.