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“Stay Away--Extremely Rude Personnel” 1 of 5 stars
Review of Red Lion Inn

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Red Lion Inn
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477 Westwood Drive, Winnipeg, Manitoba R3K 1G5, Canada   |  
Hotel amenities
Ranked #54 of 66 Hotels in Winnipeg
Balmertown
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Stay Away--Extremely Rude Personnel”
1 of 5 stars Reviewed November 6, 2011

With tourism ambassadors the likes of what was working the front desk (Susan) the morning of November 6, 2011 along with the alleged head of housekeeping (Glenda); Winnipeg will quickly become a place people used to visit. These two women were very confrontational and downright obnoxious.

We had stayed at this location several times in the past. There is nothing overly special about the place other than being located close areas we had appointments in. We checked in Saturday evening, with our dog, as we had in the past. It was our intent to stay until Monday, possibly extending for an extra day.

On the internet, they are listed as a pet friendly establishment. There is even paper work in the rooms stating they are pet friendly, with a fee (which we have no problem with). This morning (Sunday, November 6) we were confronted outside the room by the front desk attendant who apparently was summoned to the room next to ours when the chamber maid observed my wife taking the dog for a walk.

These two women were very confrontational and in our opinion the front desk clerk fully intended to pick a fight. She demanded to know which room we were in and informed us we were not permitted to have the dog in the hotel. We mentioned staying there in the past and the 'rules sheet' from the room. Her answer was that it was under new ownership and new rules. We packed our belongings and checked out.

While checking out, the chambermaid continued to lean on the desk, inflaming the situation worse instead of returning to the job she was being paid to do.

These people need to learn the traveller is the purpose of their business not an inconvenience to it.

Needless to say, never will be the next time we patronize this business.

Room Tip: Stay at the Place Louis Riel, downtown. Very friendly staff. Secure Parking, In Room Kitchens, Pet...
See more room tips
  • Stayed November 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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5 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • German first
  • Any
English first
Thunder Bay, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 9, 2011

They kept my damage deposit of $100 because they thought we had dyed hair in the washroom of the hotel, when we had actually done it the week before staying in the hotel and it ran during bathing. It was easy to wash away and we must have missed it before we left. They claimed it could not be removed even though we just wiped the dye away with a damp cloth and it went away.

The wireless internet was sketchy at best typically dropping the connection if you move slightly.

For the amount I ended up paying I should have stayed at a much nicer place.

  • Stayed May 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manitoba
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 20, 2011

I've stayed here a few times with my parents when taking them in for medical appointments. The Red Lion is now called the Westwood Village Inn, and has a Smitty's located right in the building..nice and convenient.
Rooms are clean, comfortable..only thing is they are a bit small..but ok if you are there with one or two people. Staff are super friendly!!

  • Stayed January 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Red Lion Inn

Address: 477 Westwood Drive, Winnipeg, Manitoba R3K 1G5, Canada
Location: Canada > Manitoba > Winnipeg
Amenities:
Restaurant
Hotel Style:
Ranked #54 of 66 Hotels in Winnipeg
Number of rooms: 25
Also Known As:
Red Lion Inn Winnipeg, Manitoba

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