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“Hotel Stay was Great. Altos was NOT!!” 4 of 5 stars
Review of Canad Inns Fort Garry

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Canad Inns Fort Garry
3.0 of 5 Hotel   |   1824 Pembina Highway, Winnipeg, Manitoba R3T 2G2, Canada   |  
Hotel amenities
Ranked #38 of 66 Hotels in Winnipeg
Steinbach, Canada
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Hotel Stay was Great. Altos was NOT!!”
4 of 5 stars Reviewed June 9, 2014

The hotel staff was excellent. Service was prompt. Everybody we spoke to at the front desk was kind, friendly and went the extra mile to make us feel welcome. I have NOTHING but excellent things to say about everyone that works for the hotel itself.

The in-hotel restaurant, Altos, was a different story all together. My family and I went there for two different meals. Saturday night, we went for the dinner buffet, where we had to wait over 10 minutes to be seated and then another 10 minutes for the chef to come back and serve the buffet. They were out of several of the dishes in the buffet and the dishes that were remaining were very dried out from sitting under heat lamps for so long. Over all, the buffet was highly over priced given the quality of food and the quantity of options we were given.

Sunday morning we went for breakfast at Altos. Once more, we waited over 10 minutes to be seated (although there were several empty tables). Our waiter was polite but he was obviously overworked, as it took him ages to come back to fill up drinks etc because he had so many tables to watch. The buffet was HORRENDOUS! I try very hard not to be a complainer in these reviews, but for a restaurant to screw up bacon THAT badly is just ridiculous. Of the 5 adults that were eating the buffet, not a single one of them could finish their plates the food was so nasty. Once more, the buffet was ridiculously overpriced, especially given the fact that the only edible thing in the buffet were the potatoes. Everything else was overcooked, undercooked or, in the case of the bacon, inedible (once more...I do not even understand HOW they made the bacon taste that bad!!). The kid's buffet price is especially ridiculous. My 5 year old niece couldn't possible eat $8 worth of pancakes in that buffet. We had to request a kid's menu because one was never brought to us.

My sister and I went to go to the buffet as well, but my husband stopped us before we could, because he'd already filled his plate and knew how awful it was. I ordered bacon and eggs, with my eggs over medium. They came out so undercooked that the yolk was still cold. The whole bottom of the egg was still slimy. The toast was drenched in butter and the $10 breakfast came with 2 small strips of bacon. Once more, very poor value...

My recommendation: stay at the hotel but avoid that restaurant. I try very hard to be fair in my reviews and if I say something is this bad...it's REALLY bad. The manager of that restaurant needs to be replaced because he/she is clearly not concerned with the quality of food being provided to their patrons.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LianeReeves, General Manager at Canad Inns Fort Garry, responded to this review, June 23, 2014
Dear Sweetalto

Thank you for your review, we appreciate that you took the time to provide feedback.

We are continually working on our service and food quality and I have taken your words to heart. Aaltos is actually in the middle of a refresh for food and service and once that refresh is finished I would hope that you will give us another try.

If you are interested in coming back please email me directly as I would like to welcome you back and get your feedback directly (lreeves@canadinns.com).

We look forward to welcoming you back.

Kind Regards,

Liane Reeves
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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147 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Winnipeg, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 15, 2014

had a wonderful stay at canad inns fort garry.. enjoyed the celebrations dinner show also..staff was very professional and informative..rooms room great quality n clean.. food was excellent.the roman room was nice treat for us n romantic.. i recommend this hotel to any travelers through winnipeg..

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LianeReeves, General Manager at Canad Inns Fort Garry, responded to this review, June 23, 2014
Dear Shantylady

Thank you very much for your kind words.

I have shared your comments with our staff, we try very hard to provide a wonderful experience for each one of our guests and we are always happy to hear from those that enjoyed their stays.

We look forward to welcoming you back in the future.

Kind Regards,

Liane Reeves
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Canada
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 8, 2014

We had a wonderful time during our recent stay at Canad Inns Destination Centre Fort Garry. Our Deluxe Queen room had been complimentary (for free) upgraded to Theme Suite with Jacuzzi with bunk beds. It was excellent for our both kids. Splasher's Indoor Pool and Waterslide was super, so much fun. Overall, we have spent an amazing weekend getaway.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LianeReeves, General Manager at Canad Inns Fort Garry, responded to this review, June 23, 2014
Dear Katarina

Thank you very much for your kind words.

We love having families here with us and to hear that you had a great time is wonderful.

We look forward to welcoming you back in the future.

Kind Regards,

Liane Reeves
General Manager
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Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 24, 2014

We stay here regularly, and have never been dissapointed. The staff are exceptional, and Karen at the front desk bent over backwards to take care of us. The rooms were neat and the food was great. Looking forward to our next stay!

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LianeReeves, General Manager at Canad Inns Fort Garry, responded to this review, May 1, 2014
Dear Gordon

Thank you so much for your kind words, I know Karen and all of our team appreciate your feedback.

We look forward to welcoming you back in the future.

Kind Regards,

Liane Reeves
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 15, 2014

We stayed over during spring break, Two moms and three teens. The buffet was awesome , the boys ate plenty, and the 1 bedroom suite was a super accomodation. The teens had use of one TV and we had the other, with plenty of room to not be falling over each other. The kids enjoyed the pool and I loved the sectional seating in the pool area, comfortable for visiting and having a game of cards.
The staff was very friendly, and our waitress at Aalto's went out of her way to accomodate a fussy eater. Special thanks to Karen at the front desk for her helpfulness during our stay. The cot was appreciated too, thanks Sarah for the suggestion.

  • Stayed April 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LianeReeves, General Manager at Canad Inns Fort Garry, responded to this review, April 24, 2014
Dear Michele L.

Thank you very much for your wonderful review. We strive to provide a fun and relaxing getaway for all of our guests and I was so pleased to hear that you and your family had just that!

Both Karen and Sarah were appreciative of your kind words and I know that the rest of the staff join me in saying that we hope to see you again soon.

Liane Reeves
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brandon, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 15, 2014

This was our first stay at this hotel and were very pleased with the excellent service we received. The front desk personnel were extremely helpful and knowledgeable and the room was terrific. Thanks to Karen for making our stay so enjoyable.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LianeReeves, General Manager at Canad Inns Fort Garry, responded to this review, April 7, 2014
Dear Richard

Thank you for your kind words, as a team we strive to make sure that each and every one of our guests feel welcomed and appreciated during their stay.

Karen is passionate about providing good service and positive feedback from guests such as yourself is much appreciated.

We hope to welcome you back soon.

Kind Regards,

Liane Reeves
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Canad Inns Fort Garry

Address: 1824 Pembina Highway, Winnipeg, Manitoba R3T 2G2, Canada
Location: Canada > Manitoba > Winnipeg
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Winnipeg
#8 Romantic Hotel in Winnipeg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Canad Inns Fort Garry 3*
Number of rooms: 106
Official Description (provided by the hotel):
Canad Inns are Destination Centres that feature the finest in accommodation, food and beverage, entertainment, banquet and conference facilities, and so much more. ... more   less 
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Also Known As:
Canad Hotel Winnipeg
Canad Inns Fort Garry Winnipeg, Manitoba

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