We had a gorgeous room, very clean and quite roomy the way it was set up. We were attending Celebrations Dinner Theater for New Years Eve and decided to stay over night to be off the streets away from the crazy drunks out there. Check in was quick and efficient, even though it was super busy.
Before leaving to got to the show, the people above us were stomping around their room like a herd of wild elephants. We thought, well, we are leaving soon and by the time we get back, hopefully, they will be in bed for the night. Which they were. But, everyone else was not. All night long, all we heard were people up and down the halls, kids running down the halls at 3 am, people talking very loudly down the halls and doors slamming all night. It was frustrating to say the least to not get any sleep at all, and especially since it was 190 bucks for the night.
When we checked out, we was waiting for the girl at the front desk to ask us how our stay was....and she did not. So, we assume it was because we were not the only ones annoyed by the annoying noises all night. I would imagine they got a lot of complaints. But, how can you complain when you have no clue who it is making the noise?
It is too bad our night there was NOT at all relaxing, but at least we finally got some rest when we came home.
Perhaps some sound proofing is needed, as well as a notice posted in all rooms that you are NOT the only ones in the hotel, and to NOT let the doors slam shut.
As well, just after check in, we decided to go to Aaltos to grab a little snack before dinner since it was going to be around 8 pm for dinner. We went to the front counter, ordered ONE order of fries and it took twenty minutes to get them. While we were waiting, people were calling, looking for their room service orders. One person was told their pizza was on the way up....about 15 minutes later, they FINALLY took it up. For what they charge for room service delivery and the food itself, they could be a bit quicker to get the food up to the person ordering. And it was not at all busy in the restaurant at the time of the day.
I'd say a room elsewhere would be better and quieter.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Darb H,
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Thank you for sharing your experience during your stay on New Year's Eve at Canad Inns Fort Garry. Though I'm pleased you found our guest room product beautiful, I regret your entire experience was not as enjoyable. Our team takes many precautions on NYE to ensure a positive guest experience, including increased staff levels, additional evening duty management as well as guest surveys upon booking to deter possible post NYE gatherings at the hotel. In spite of our efforts, we apologize that we failed to meet your expectations.
Your comments are appreciated and have been used for training discussions across the hotel, and will be reviewed again as we approach December 31st/2013.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.