We came here for a school trip and have stayed in a different Canad Inns before and had a great stay so we were happy to be staying there. But this hotel is not to be rated any where near as good as the other one! When we arrived and checked in the staff were helpful, and we were given rooms on the second floor, so naturally we went to the elevator. There was 9 of us and we all piled in to the elevator it was a bit tight, but it should of only been a few second ride so we weren`t worried. Well, the two second ride never happend, it turned out to be a 45 minute ride that ended up in us walking up the stairs instead! When we got in the elevator and pressed the second floor button it suddenly lurched down and stopped. We pressed the second floor button again to no avail. We kept pressing the button for a few seconds for another few minutes so we pressed the emergency button we tried to press the open door button on the instruction of the elevator company. So then we called the front desk, we told them we were stuck in the elevator, she said she knew and other than that didn`t seem that bothered. She said the technician would be 10 minutes so after 20 minutes we called again she still didn`t seem bothered! then after another 5, we called again and said we wanted updates- regularly. Then the manager called and asked me how I was in a bright bubbly tone! When I expressed my concern she giggled on the end of the phone! She said the Technician would be ten minutes away. So then 10 minutes the technician opened the door! After we had used the STAIRS to get to our rooms we went to the front desk and still they didn`t seem bothered! The receptionist even told us this thing had happened before!
Now when we have a choice to use Elevators or Stairs we choose the Stairs!!!!
and also when we got to our rooms our keys wouldn`t work.
In My room only when my daughter sat on the bed it went sideways and then we heard something snap and then the bed would move like a see-saw whenever and whereever you sat on it.
It was a very bad experience for us and the school trip.
There was a total lack of customer care here for our stay and terrible experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.