We spent one very disappointing, sleepless evening at this hotel!
We booked a "theme suite" as we have two small children. The first room we entered had the cover missing off of the heat register, exposing several pieces of sharp metal. We were moved next door. The room itself was dark and dingy, no natrual light. The "space" paintings on the wall were chipped.
The pool area is very basic, minimal, nothing at all special. It was less than what we expected.
Dingy room and boring pool aside, out biggest complaint was the NOISE. There is a hallway directly above the children's "suite" and there was CONSTANT noise and traffic. The hotel is obviously poorly laid out/constructed as the walls were literally shaking and rumbling like thunder, making it impossible for our children to sleep. AVOID room 126 at all costs!!! Our phone calls to the front desk did not help; "We do nothing about noise until after 11pm."
Another example of the less than stellar customer service came when I was trying to check out, holding our infant in my arms. The attendant started to assist me but when the phone rang, she tended only to the person over the phone, leaving me standing there for several minutes. No apology. When I told her of our disappointing stay, she said she would pass our concerns on to management. It's been two weeks and as expected, no follow-up from the hotel.
Don't waste your money here- stay somewhere where you won't be disappointed, like the Hotel Fort Garry.
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- Also Known As:
- Canad Hotel Winnipeg
- Canad Inns Fort Garry Winnipeg, Manitoba