Horrible experience from start to finish. Booked the " wheat kings package" online . When we checked in at 4 ( check in time is 3 ) our room was not ready, and they had no idea where our tickets for the hockey game were. We were not given the "Souvenir" that was promised along with our wheat kings package either. We went out and got back around 12 and found no parking ! Went inside to ask about the parades and the lady was very rude and told me that was strictly for VIP and suites, and to " look around some more" for parking . Then the room was WAY to hot to sleep , our thermostat was turned completely off. At 4 in the morning for about an hour a group of idiots were yelling and laughing until I finally got a hold of the front desk and they sent security(another 10 mins later) . Then we FINALLY fall asleep And 530 am the fire alarm goes off through the entire hotel. Everybody was in the lobby, including many parents with small children and nobody knew what was going on. The fire department came and eventually the alarm was silenced but still nobody actually said it was clear and safe, we just had to assume ! I have never had such a bad experience in a hotel, and for 155$ go stay somewhere else! If you do decide to stay here, do not get " pool side " rooms either! The walls are paper thin and all you hear is kids screaming and yelling all day. Absolutely horrible experience . Rude staff.
- Official Description (provided by the hotel):
- The Royal Oak Inn & Suites offers rooms that are furnished to exceed your expectations offering all the comforts of home. We have a 110% Clean Guarantee, and breath easy, our hotel is 100% Smoke Free. Stay in one of our 96 guest rooms or 60 suites with up-to-date amenities including, private and confidential voice mail, pillow top mattresses, premium linens, mini refrigerators, microwaves, coffee makers, work desks, ironing boards, irons and hairdryers. ... more less
- Reservation Options:
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- Also Known As:
- Royal Oak Hotel Brandon
- Royal Oak Inn Brandon, Manitoba