I recently had a spa treatment (Royal Essential Touch) at the Taman Sari Spa at the Hilton. I have to say that although the spa treatment itself was quite relaxing, there were a few issues that I was a bit surprised about.
1. The therapist had the sniffles and constantly blew her nose into a tissue that she left on the bed. I found that to be quite unhygenic given that (i) I was lying on the bed and would be turning around on it and (ii) she failed to wash her hands after each time she blew her nose. I understand that she didn't want to interrupt the session but if she is sick, I don't think she should be allowed to treat clients. I would have liked to express my displeasure in the tip but I was forced to pay a 16.5% tip as it was already included in the bill.
2. After the treatment, I had to have a shower to wash off the exfoliating scrub and the therapist led me into the only shower on site. When I got in, I noticed that the showerhead was broken, as in the tubing that leads from the pipe to the showerhead itself was cracked and there was water spraying everywhere.
3. There was nowhere to hang the showerhead so I had to try to hold it in one hand and try to wash off the scrub and lather soap on myself with the other. It proved to be quite the challenge.
4. The water in the shower room did not drain. It appeared that there was a clog in the sewage system and it resulted in water not only backing up but also, a small flood in the shower room. Everything was completely wet and the water started to spread out into the bathroom. In order to contain that, I had to stop my shower prematurely and just wipe off the rest of the soap and the exfoliating scrub. After which, I had to try to wipe down the bathroom floor to try to prevent the entire bathroom from flooding.
Needless to say, at this point, any relaxation I gained from the spa treatment was lost. When I mentioned it to the receptionist, she said quite matter of factly, "oh yes, I know, it's been backing up and the water hasn't been draining". I was incredibly surprised because if the facility already knew about this - why was this not fixed and also, why were clients directed to use a broken shower room?
Given the calibre of the Hilton and of the spa, this was something completely unexpected.
Perhaps they were having an off day but seriously - flaws that ruined an almost perfect massage and exfoliation treatment. Disappointing.
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