My wife, two daughters (ages 8 & 11) and I stayed at the Pan Pacific Whistler Centre for a 2nd year in a row during the President’s Day holiday weekend. Apart from a few hiccups and a few changes, we like this hotel very much and enjoyed our stay.
We drove up from Seattle and arrived right around 8PM on Thursday night just like the previous year. Once again, not that busy, but it took several minutes for a porter/valet to come out and see if he could help. As we were waiting, there was another guy who was in the process of loading the Pan Pacific SUV with ski equipment to transfer over to the lockers located at Pan Pacific Mountainside. I couldn’t help but think that with all the stuff getting loaded, that it could be confusing when it came time to unload. Anyway, I watched him load everything, and then we grabbed a luggage cart and started unloading everything ourselves. A couple minutes into it the porter came over to help. We went ahead and valeted the car and went inside to check in. Front desk not busy, we were originally booked in a studio, and the front desk kindly upgraded us to a one bedroom on the 3rd floor. We appreciated this very much.
We stayed in a one bedroom the previous year, so no surprises this time. Definitely glad we had the extra space and privacy. Everything in the room was in good working condition, the thermostat worked just fine, but we ended up using the fireplace as our primary source of heat.
Once again we faced the fire station, and luckily this time around, there was only one emergency where the fire engines had to go out in the middle of the night. A bigger issue are the drunks that feel the need to scream at the top of their lungs at 2AM, but I don’t think a higher floor would have eliminated the noise, and it is definitely not Pan Pacific’s issue, but a nuisance just the same.
We really like the location of this hotel as it is only a 5 minute walk to the slopes. As mentioned before, the hotel transfers the ski equipment to the lockers at Mountainside, so you do not have to carry anything which is very nice. Grocery store, liquor store, sporting goods store, restaurants (Earl’s is right across from the lobby), you name it and it is very close by.
One of the appreciated services is the equipment transfer service offered by Whistler Centre to the lockers at Mountainside. We did experience a couple issues that gave us pause – my daughter’s snowboard was not in the locker when we showed up to ski on the first day which freaked us out a bit. But we went to the Mountainside concierge and they had the snowboard – the room sticker fell off in transit. And the unfortunately when we checked out, we discovered on of my daughter’s poles was missing. After 15 minutes of looking for it, the conclusion was that a previous family must have taken it by mistake. The pole was not expensive, but the fact that someone could take gear out of the hotel storage on their own tells me that some processes have to be changed. Had it been a snowboard or skis, then the issue would have been much more serious.
Breakfast / Manager’s Reception
We definitely appreciate these value added services. As Whistler Centre does not have a restaurant/bar attached, they provide this to their guests and include it in the price of the room. In the previous year, the breakfast was more substantial, more choices, more selection, but still the new breakfast is pretty darn good. Had I not experienced it last year, I wouldn’t have had any other opinion. So no big deal. The manager’s reception (happy hour) was changed where before you could get wine, beer, cookies, hot chocolate, no real limit (but don’t be greedy!), and it was all on the house. Now there is a limit of one drink per person, and anything over, you pay. Similar to the breakfast, if I had nothing to compare it to, I wouldn’t think twice about it. Whistler Centre doesn’t have to do anything, so in its current format, I still think it’s nice. Hopefully they won’t completely do away with it and charge for everything.
Every day after skiing we ended up at the swimming pool and hot tub. The pool is heated, the kids loved it, but kind of chilly for me. It is a pretty fun scene there as people bring their own beer to drink and relax, and they may even bring extra to share! Lots of kids running around, and they all end up in the pool to play with each other, while the adults drink beer in the hot tub and try to heal their tired/sore muscles in preparation for skiing the next day. We like the fact that the hotel provides bathrobes & slippers, and it’s perfectly acceptable to walk around in the bathrobe!
Apart a few of the issues and changes mentioned above, we really like this hotel and will remain loyal customers for next year’s trip to Whistler. We love staying here and highly recommend this hotel to others!
- Official Description (provided by the hotel):
- Pan Pacific Whistler Village Centre is an intimate, family-friendly oasis located in the heart of the Village stroll, yet a 5 minute walk from the Gondolas to both mountains. Complimentary perks include a daily breakfast buffet, wireless Internet, local calls, in-resort shuttle and slope-side valet ski/bike/golf storage. Spacious suites feature full kitchens, bathrooms and balconies and range in size from Studios to Three Bedrooms with Den. Enjoy spectacular mountain views from the sunny deck with salt-water pool and two hot tubs and sauna. ... more less
- Reservation Options:
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- Also Known As:
- Pan Pacific Whistler Village Centre Hotel Whistler
- Whistler Pan Pacific