Initially we popped into this hotel just to check the availability and rates, as we were just planning to do a day trip to Whistler and go back home by night. When we walked in, we were kindly greeted by Roxy (front desk), who was more than happy to give us all the information we needed. We mentioned to her that we were celebrating our wedding anniversaries (2 couples), and that we would prefer a two bedroom suite. She had gone above and beyond to accommodate all of our requests, and even went as far as to physically take us up to show us the room before booking the reservations to ensure our satisfaction. We give Roxy to thumbs up and we would definitely come back here again, as a direct result of the customer service she provided. Once we finished booking the suite, we decided to go across to Earl's for lunch. When we came back and entered our room, we found a card addressed to all four of us (" Happy Anniversary!! Enjoy your stay!" ) with a bottle of champagne on the counter. Later when we passed through the lobby, we thanked Roxy for her thoughtful gesture. She said she wasn't sure if we drank alcohol or not. We said we do not drink, but we appreciate the thought just the same. She told us we could give the champagne away to a friend, and that she would send some chocolates up to our room! This really made us feel as though our business was truly appreciated. The room was beautiful, clean, and tasteful. The staff were warm and friendly with smiles on their faces. The service was excellent and exceeded our expectations...the complimentary breakfast was a definite plus...typically when hotels offer "complimentary breakfasts", the most you can expect is a bowl of cereal, and some cold hard muffins...The complimentary breakfast at Pan Pacific Hotel however, you get a selection of deli meats, various types of breads, sweets, eggs, cereals, oatmeal, fresh fruits, and much much more...plus a large selection of teas and coffees, and juices. All in all, we really enjoyed our stay, and we did not have a single complaint. See you guys again in the future and thank you all for your kind hospitality :)
- Official Description (provided by the hotel):
- Pan Pacific Whistler Village Centre is an intimate, family-friendly oasis located in the heart of the Village stroll, yet a 5 minute walk from the Gondolas to both mountains. Complimentary perks include a daily breakfast buffet, wireless Internet, local calls, in-resort shuttle and slope-side valet ski/bike/golf storage. Spacious suites feature full kitchens, bathrooms and balconies and range in size from Studios to Three Bedrooms with Den. Enjoy spectacular mountain views from the sunny deck with salt-water pool and two hot tubs and sauna. ... more less
- Reservation Options:
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- Also Known As:
- Pan Pacific Whistler Village Centre Hotel Whistler
- Whistler Pan Pacific