My family and I decided to stay here after we visited friends staying here the previous year. We were not disappointed by our experience, the rooms, service, facilities were all top notch.
We drove up from Seattle and arrived at 8PM on a Thursday night. Good time to show up, plenty of parking out front, and we were promptly greeted by the porter/valet who helped us unload an SUV full of things including bags, boots, skis, etc. The porter/valet took my car key and our stuff, and we checked in at the front desk which was not busy at all. We were upgraded us to a higher floor in the hotel (5th), and we were on our way up to our room.
My wife & I have 2 daughters (7 & 11), so we were OK with a one bedroom suite. Bedroom had a queen sized bed, and there was a pull out sofa that fit our daughters just fine. Functional kitchen (stove, fridge, dishwasher, sink, microwave) would come in handy, but we didn't use it very much. There is a fireplace in the main room with a TV by it, and a TV in the bedroom. Bathroom was spacious, separate shower & tub, would have been great if the toilet was in a separate room, but it was fine. The room felt new, no stains, everything in good shape.
The one complaint about the room was the temperature - we tried using the thermostat for the heat, but it made the room too hot, and it was very noisy. We ended up using the fireplace to warm the room up which worked out just fine, and it also allowed us to dry our clothes after a day of skiing.
Another consideration is the noise from street level. Our room faced the fire station which was fine, they did have to go to an emergency at 2AM one night, but that wasn’t a big deal. There was also a bobcat that started clearing snow at 5AM two mornings which did wake us up. And as the night goes on and people get drunk and spill out of the bars, they tend to make a lot of noise. There is definitely a benefit to having a room on a higher floor.
The location is perfect - there is another Pan Pacific hotel (Mountainside) which is a closer to the ski hill, but Village Centre is about another 5 minute walk from there. Mountainside has a locker area to store ski gear which is also used by Village Centre. The great thing is that Village Centre will take your ski gear to the locker area and then bring it back the night before checkout. Village Centre is close to great restaurants and right in the middle of all the action. We loved the location.
Breakfast / Manager's Reception
We could not say enough about these two value added services. The breakfast in the morning is incredible, a nice variety of foods - bacon, ham, potatoes, pancakes, waffles, cereal, yogurt, pastries, juice, coffee, tea, milk, espresso....the list goes on and on. The meal in itself would be $50 for a family of four anywhere else, so we appreciated this. Breakfast is served from 7-10AM.
The manager's reception is simply wonderful. This was one of the high points of our day, after a long day of incredible skiing, to go back to the hotel and have a beer or glass of wine (adults) or hot chocolate and cookie (kids) was great. This seems to be very popular among the guests, the place was always packed. Also, this is where we met Nicole who went out of her way to make us feel welcome and she made a point of getting to know both my daughter's names while also making sure they had cookies and hot chocolate! She said it was just part of her job, but I disagree, she went above and beyond and it was much appreciated.
We were very happy that we brought our swimming suits as we spent a lot of time in both the pool and hot tubs. The pool was heated enough to be able to swim and play. Great way to wind down the day after skiing. My aching muscles really needed massaging by the jets in the tub. There is also a sauna which was nice after swimming. There is a place to change in the spa area and the hotel also provides bathrobes that you can wear after swimming.
The Pan Pacific employees were friendly and helpful. Like most places in Whistler, they are from other places (Australia, Ireland, eastern Canada among others) and it was interesting to chat with them about how they ended up in Whistler.
We loved our stay at the Pan Pacific Village Centre and highly recommend it to all. We will be back next year!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.