We just returned from a fantastic stay at the Pan Whistler Village. Our experience couldn't be more opposite from the previous review. The front desk staff were friendly, helpful and polite. The hotel responded within minutes with anything we requested including a CD player, new knives, napkins, and extra amenities. The breakfast was great each day and actually included a good selection for people who like to eat healthily! We had a complimentary upgrade to an higher floor with a better view. The happy hour is a great plus too and they deliver your drinks to the hot tub. Rooms very spotless and the room attendants even did the dishes we left in the sink. We ate at the Trattoria which is very yummy indeed with impeccable service. We also went to Satchi Sushi which is good food and pretty decent prices. Highly recommend chocolate fondue and after dinner drinks at the Mallard in the Fairmont. The hotel has a complimentary shuttle for anywhere you want to go in town. The ski locker at the pan mountainside is also a great feature. The front desk staff helped us with our transfer and followed up with the company when we felt that they had not allowed enough time to get down to YVR. The staff in the bar at happy hour were great and the wine and beer certainly flow freely. We will be back next year for sure and this is our 7th time to Whistler. You can't go wrong if you stay here.