My family and I stayed here for a week over the Christmas holiday. We stayed in two of the 2 level suites (part of Executive Suites, which is located inside of the Mountainside Lodge) - my kids in one suite and my husband and I in the other. The location couldn't be more ideal and the rooms themselves were spacious and actually quite perfect for us. Two big problems with the rooms - first, the pillows. Now, we had a total of 12 pillows between the two rooms and they were all bricks. Literally like sleeping with your head on a curb. My husband called down and requested 6 of their softest, fluffiest pillows - they never delivered the pillows so he called again the next morning and they brought up 6 of the exact same pillows. We can't be the first ones to complain about the pillows - we are not picky people and normally don't complain about these sorts of things but they were ridiculous. Even my 9 year old daughter was complaining that her neck hurt. I was actually tempted to go out and buy some pillows since we were going to be there for a week. I just don't understand why they wouldn't invest in some halfway decent $20 pillows at Target or BB & B - it doesn't take much, we're not talking about a 200, 500 room hotel here. Upon checkout, I mentioned the pillows again and the lady at the front said "Well, you know it's just so hard because everyone likes different types of pillows." Well, the only people they are clearly catering to are those who like rock hard pillows because they have no other options. Second problem and it was an even bigger issue was the shower situation. They need to invest in a new water heater. The water was either scalding scalding hot (and this is coming from someone who likes her jacuzzi at 104 degrees) or freezing cold. If you were lucky enough to find an okay temp, it would only last for literally 5 seconds and then it would go either completely cold on you or, more often, scalding hot. We complained about this as well - it was the same for all 4 showers we had between the two rooms. It's actually a big liability/safety issue - especially for kids. After the first shower, they only took baths because it was too dangerous for them to shower. My husband called again and spoke to someone at the front desk about these issues (the management company which is actually located across the street from the Inn) and asked that a manager call him back when he was in the following day. We never heard from him. It's a real bummer we had these two issues because it's such a great location and great price. Sleep and showers are pretty vital to a long trip so we won't be going back there until we are assured these issues have been addressed.
- Official Description (provided by the hotel):
- The Mountain Side Hotel is a famous ski lodge in the heart of Whistler Village. Operated by Executive Hotels and Resorts, this hotel is perfect for pleasure-seekers and boasts Whistler's best location. Our Mountain Side lodge style rooms are set back from the village with a stunning outdoor pool and Jacuzzi deck offering outstanding views of both Blackcomb and Whistler mountains. This Whistler BC boutique hotel is where high style meets serenity where beautiful people retreat to in seclusion and comfort with the dazzling Whistler Mountain as its backdrop and the celebrity chef driven restaurant, Trattoria, by Umberto Menghi and Whistler's hottest après ski lounge on the ground floor. ... more less
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