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“Amazing Week On the Mountain!” 4 of 5 stars
Review of Greystone Lodge

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Greystone Lodge
4.0 of 5 Condominium   |   4905 Spearhead Place, Whistler, British Columbia V0N 1B4, Canada   |  
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Toronto
Top Contributor
56 reviews 56 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
35 helpful votes 35 helpful votes
“Amazing Week On the Mountain!”
4 of 5 stars Reviewed March 19, 2012

I stayed in suites 309 & 310 at the Greystone Lodge from March 10-17 with seven in my group and we had a great time! The apartment was nice and clean, kitchen had everything we needed, and the location was perfect. I also enjoyed the heated pool and outdoor hot tub almost every day! I had the pleasure of meeting Cliff who runs the front desk and he was really nice and had so much information about where to go and what to do in Whistler. Overall great experience and I would definitely recommend Greystone to a friend and come again!

  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVRWhistler, Manager at Greystone Lodge, responded to this review, March 20, 2012
We are very happy to have provided you with our local knowledge! The hot tubs and outdoor heated pool are always a nice place to relax at the end of a great day of hitting the slopes. See you next time at Greystone Lodge. All the best - Clint Goyette - Acer Vacation Rentals Ltd.
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82 reviews from our community

Traveler rating
    49
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Portland, Oregon
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 5, 2012

Absolutely awesome stay at the Greystone. Unit was nice, location was great...they are doing upgrades to the facility as evidenced by the locker rooms which were brand new. If you decide to stay at the Greystone, make sure to book directly through Acer Vacation Rentals.

Why do I suggest that? Because Acer runs the building...so Clint will be manning the front desk and can help you with anything you need (as opposed to having to contact a separate management company that is not onsite). Clint responded to every email I sent before, during, and after my stay. The arrival information was insanely detailed and helpful. And Clint even provides his personal cell phone number if you have any issues.

Will definitely stay at the Greystone again!

  • Stayed February 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVRWhistler, Manager at Greystone Lodge, responded to this review, March 7, 2012
We are very happy you enjoyed your stay with us and look forward to your return visit! The snow is still fantastic! -All the best - Clint Goyette
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Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 29, 2012

I hate to admit this, but the lodging is quite nice and clean of course. Also, I feel like I need to state this for future stayers. Almost a year ago I had left a pair of expensive boots after my stay w/ family. A woman (Christine aka Chris) who I believe is the lodge manager, said she would take them and bring them with her whenever she were to come to Vancouver (where I reside). This was in April, and till this day she has not responded to my emails nor my aunt's phone calls. I believe her argument to my aunt was that my uncle (through marriage) had done some flooring for the lodge and still owes her approximately $200. Due to that issue, she has not returned MY boots back. I had called her back in November and she told me to tell my uncle to call her and simply hung up. I'm quite sure she has my boots, otherwise she sold them, or gave them away ... I'm not too sure. This is absolutely ridiculous, and strongly advise ppl to double check their rooms before you leave to go back home. The owner is absolutely horrible, and I'm not too sure what else to do, so hopefully this review will turn some ppl away from Greystone.

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVRWhistler, Manager at Greystone Lodge, responded to this review, March 1, 2012
Dear Guest,

It is very unfortunate that you have experienced this type of customer service. Greystone Lodge is a condominium building that has multiple professional property managers as well as private owners that rent out the individual units. Please be aware that the individual that you refer to in your post is NOT the manager of Greystone Lodge. The individual is the Owner of a property management company called Whistler Accommodation who manages some units within Greystone Lodge.

I do send my sincere condolences with respect to your experience with the property manager you booked with. I do hope that it is understood that this is not a "Greystone Lodge" issue but an issue with the company.

I will follow up personally with the housekeeping department to see if they recall your boots being found within the building.

Best regards,
Clint Goyette
Acer Vacation Rentals Ltd. - Proudly Managing the Greystone Lodge Front Desk
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Hong Kong
2 reviews
4 of 5 stars Reviewed February 15, 2012

Excellent family condo. Very clean, neat and tidy. Would highly recommend.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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AVRWhistler, Manager at Greystone Lodge, responded to this review, February 16, 2012
We are very happy you enjoyed your stay in unit 408 over the holidays and look forward to your return visit. Safe travels! -Clint Goyette
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Mexico City, Mexico
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2012

We stayed in this unit for christmas holidays and was the perfect place, spacious, clean and very well maintained. Excellent for family, very near to almost all services although transportation is very complicated in crowded times.

Room Tip: Greystone Manager is the most helpful in assisting you to choose the best for your needs
See more room tips
  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVRWhistler, Manager at Greystone Lodge, responded to this review, February 10, 2012
We are very happy that you enjoyed your stay in unit 408. Christmas is the busiest time of year for transportation within Whistler. With that in mind is is a good idea to plan some extra time for your travels within the resort using the village transit system. We look forward to your return visit! All the best - Clint Goyette
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Incheon, South Korea
1 review
5 of 5 stars Reviewed January 31, 2012

We have just spent 7 nights at Greystone Lodge, and had the most fabulous time. This lodge has a excellent location right on Blackomb mountain, ski in/ out, and so easy to get the kids to ski school every morning.

The lodge is very well maintained and run, with Clint the Manager always there to see how you are going and simply wish you a great day skiing. The hot tub and heated pool was a daily "Must" and the kids also loved having a splash while it was snowing!!! Also right at the front of the lodge is an awesome snow sled track and plenty of snow around the lodge for the kids to play in and build snowmen, etc

We rented room 223, which was very cozy, warm and well appointed. Having a kitchen made it so family friendly as breakfast was easy and after a long day of skiing, it was ideal to have the kids fed early, play some family games and enjoy a glass of wine, by the fire on the couch....just bliss.

All round a perfect lodge for families and we will definitely return to Whislter and Greystone Lodge.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVRWhistler, Manager at Greystone Lodge, responded to this review, March 20, 2012
We are very happy that you and your family had such a great time playing in the snow! Kids are always huge fans of the pool and hot tubs. We look forward to your return visit! Take care - Clint Goyette
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Perth
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 20, 2012

Good Location. Ski in and ski out. 5 minutes walk to main village. Hot tub and spa were good. Laundry is separate for those on longer stays.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AVRWhistler, Manager at Greystone Lodge, responded to this review, January 22, 2012
We are very happy to have had you stay with us. Thank you for pointing out that we have a laundry facility for longer stays. The laundry room is located on level 1 and has 6 dryers and 3 washers. The machines are all coin operated. The coins are available at the front desk during operating hours. See you next time! -Safe travels Clint Goyette
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Greystone Lodge

Address: 4905 Spearhead Place, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 57 Specialty Lodging in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Greystone Lodge 4*
Number of rooms: 50
Official Description (provided by the hotel):
Greystone Lodge provides some of the finest affordable family oriented ski-in ski-out accommodations Whistler Canada. Greystone Lodge is located at the base of Blackcomb Mountain next to the Wizard Express and Magic Chair lifts. A boutique style condo complex with only 50 units makes Greystone Lodge one of the smaller vacation rental locations in the Benchlands neighbourhood in Whistler. ... more   less 
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Also Known As:
Greystone Hotel Whistler

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