We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What it lacks it makes up for in other ways” 4 of 5 stars
Review of Mountainside Lodge - A Shell Vacations Resort

Save Saved
You added Mountainside Lodge - A Shell Vacations Resort to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Mountainside Lodge - A Shell Vacations Resort
3.0 of 5 Hotel   |   4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada   |  
Hotel website
  |  
  |  
Hotel deals
  |  
Hotel amenities
Ranked #21 of 53 hotels in Whistler
Island of Hawaii, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“What it lacks it makes up for in other ways”
4 of 5 stars Reviewed September 29, 2013

This place is definitely not a 5-star lodging but the location is GREAT, the kitchenette is very handy and well stocked with the basics one needs to prepare your own meals, free wi-fi is great, free parking too if you're Shell owners (which we are) and the Murphy bed is surprisingly comfy. The decor is kinda outdated and housecleaning only comes in every 5 days so if you stay for more than 1 week and are messy, things can get untidy. But front desk, housecleaning and maintenance are very good about fixing anything that might need fixing and providing with whatever you need if you just ask. We have stayed here twice so far, 2011, 2013, and will be back next year for Ironman!

Room Tip: Choose room not facing Executive Suites. Guests over there can be noisy late in the evening.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

256 people have reviewed this hotel

Traveler rating
    79
    109
    37
    14
    17
See reviews for
61
103
12
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Vancouver, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 26, 2013

Stayed for one night at last minute. Had to pay cash deposit (instead of credit card which neither of us have) which was $250...WHAT!?! Most I've ever paid is $200. I know you get it back, but...

Regardless, AWESOME location. Steps away from all the great nightclubs, "The Grocery Store" and the large open parking lots. (Lot 4 is 24hrs & FREE for parking.. save yourself the $18/night during non-peak season.)

Basic room has great set-up for entertaining. We fit about 10 people comfortably. (Not sleeping there, obviously..) Bed folds down from wall & is decently comfortable. Extra pillows/bedding available in the closet.

Decently sized bathroom with soaker tub.

Kitchen is awesome. Full stove/oven, fridge/freezer & dishwasher. All utensils/plates/cups as well. Could do with some saran wrap &/or tin foil.. but that's just my opinion.

Only bad is the noise at 2:15am when all the bars/clubs let out. Typical of any hotel in such a great location, though. (And I'm usually the one creating said noise anyway, lol.)

Overall great place to stay. I paid $109+tax on a Saturday night... not too bad for non-groupon price in Whistler!

Room Tip: Had #111 - first floor, close to pool entrance & front lobby. Not bad.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
61 reviews 61 reviews
43 hotel reviews
Reviews in 42 cities Reviews in 42 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 26, 2013 via mobile

Well, it should have been a great stay, but they turned the hot water off. Aparrently this was scheduled maintenance and we were told it was only temporary. Not so, the hot water was off all day and the next night. Ok, so maintenance has to be done, but why not during the night when we sleep? The most frustrating thing was that noone gave us a straight answer as to when we could take a shower. I didn't (though I actually did) pay for this.

  • Stayed September 2013
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mslwhistler, General Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review, September 30, 2013
Thank you for your feedback regarding your recent stay. We are sorry to hear that we fell below your expectations. There are times that building maintenance has to be done at times that will cause problems for some guests. The mechanical work that was done during your stay was unexpected and was a major undertaking. The hot water being off did disrupt all three businesses that operate in the building. The work was coordinated through the buildings Strata Management Company but was not the type of work that could be done overnight, unfortunately. Once again we appologise and hope we can do better next time.

Mark Tremblett
Mountainside Lodge - A Shell Vacations Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
139 reviews 139 reviews
35 hotel reviews
Reviews in 61 cities Reviews in 61 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed September 8, 2013

We took this as an exchange for our Marrott Apartment. Great location; Clean and tidy but dated decor. Staff where very friendly and helpful. Had a loft room, which meant the bedroom was located on a mezzanine.
Well kitted to cook which made self catering very easy. Room was very hot especially at night. Maintenance fixed the air con but lasted 1 day!.
Great views of both Blackcomb and Whistler mountains from our room. We also had a sauna in our room which was great and worked well.
General storage was poor so had piles of cloths in different places
Room service staff were very accommodating with additional coffee, dishwash powder etc
Would definitely stay here again

Room Tip: Front facing gives a better view. Great location with very easy access to the Village centre
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler, Arizona
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 28, 2013 via mobile

We are Shell owners and have stayed here twice. The first time in a 1 bedroom, this time in a loft suite. Here are some (hopefully) helpful tips if you book here during the summer:

1. If the sound of kids screaming, having fun, for long periods of time annoys you, ask for a room on the side of the mountainside pool. If you room overlooks the Executive hotels pool, you will hear kids in the pool all day and all night. They don't enforce the curfew.

2. Beware of the very thin walls. You can hear everything happening around you, especially in a loft.

3. If possible, book the 1 bedroom, even if there's just 2 of you. So much nicer.

4. The bedding here is like paper mache, everytime you move, you wake up. Or, just drink lots of wine before going to bed and it won't matter :-)

5. If you have a loft, bring a sleep mask. There is a skylight in the bedroom loft and it never gets really dark because of street lights. And when it starts getting light outside, the entire unit lights up. But, beware, when you try and put your sleep mask on I'm the am, the paper mache sheets will wake you up.

6. If given room 311, ask to move pronto! The window has some sort of problem and creaks ALL THE TIME. It can't be fixed, it will just drive you nuts. Also, the ceiling fan in bedroom makes more noise than a train. Earplugs may work.

Now the good.....LOCATION LOCATION LOCATION. Steller location. Staff is amazing and the full kitchens rock. Fireplace, jacuzzi tub, sauna, flat screen TVs. Parking. Restaurant.

Enjoy!

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed August 27, 2013

I would recommend this hotel to anyone who wants to travel to Whistler. My friend and I stayed there during crankworx in August of 2013. Was everything I expected. This is the second time I have stayed for that reason alone. Full kitchen is great if you wanna have a cozy breakfast inside. When i say full kitchen i mean full. There was everything we needed (besides food) to make ribs we bought on our way in. Nothing like good homemade food when your travelling! Parking was great, value is great, and staff is great. I thought checkout time was 1:00, since that is when parking expires. When I woke up at 10:50 and realized it was at 11:00, I ran down to the lobby and told the attendant, who was more than happy to tell me to take my time, which allowed us to throw something together for breakfast before we left.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nanaimo
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 26, 2013

This is the second time that we stayed here and we can truly recommend the Mountainside Lodge. We had a Loft Suite which had all the amenities needed. It can easily sleep six people and the two bathrooms are a blessing.

The kitchenette is well equipped and preparing meals are easy.

The Lodge is situated in the heart of the village and within walking distance of most of the attractions in Whistler. We never used our car during our stay.

Whistler is awesome in summer as well as in winter. We hope our next stay will be in winter.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Mountainside Lodge - A Shell Vacations Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mountainside Lodge - A Shell Vacations Resort

Address: 4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#19 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Mountainside Lodge - A Shell Vacations Resort 3*
Official Description (provided by the hotel):
At Mountainside Lodge, you’ll find all the comfort, service and amenities you desire when you’re ready to balance your sense of adventure with something for your other senses. Mountainside Lodge is surrounded by spectacular mountain views, yet close to the delightful ambiance of Whistler Village. You just won’t find a better base for your adventure all suites have mountain views, attractive tile and rich carpeted floors, gas log fireplace and wooden blinds. The bathrooms have a jetted tub and bath amenities including a hairdryer and cozy bathrobes. The fully equipped kitchen with dining area, has a dishwasher, full size stove & fridge, microwave, iron and ironing board. You’re never far from a stylish hideaway, a gourmet meal or a rejuvenating massage when you make Mountainside Lodge your base for adventure. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity, Priceline, Expedia, Tingo, Cheap Tickets, Despegar.com, BookingOdigeoWL, Venere and Agoda so you can book your Mountainside Lodge - A Shell Vacations Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mountainside Hotel Whistler
Mountainside Lodge Whistler

Owners: What's your side of the story?

If you own or manage Mountainside Lodge - A Shell Vacations Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.