We booked the Mountainside Lodge through Expedia.ca for a Saturday night in July. I made a mistake in our booked arrival date and showed up one night early. The hotel was full, but we were able to stay at another hotel in the village for the night and asked for a refund or partial refund since we had to travel the next day (Saturday). We provided a day's notice regarding the change and the hotel, and the village were quite busy. Checking the next day the hotel was full but a refund had been denied with the manager citing their policy of more than 3 days notice necessary. I take from this that they choose to rent the room out receiving, I think unfairly, the extra rent or were not inclined to offer to sell the room and refund any difference in costs.
I am disappointed since we had had in the past many winter and summer family vacation nights spent at this hotel. The other hotels in the village that night and during our trip were quite accommodating. I would be reluctant to book again with the policy they currently have. This was the only disappointment during our great vacation to BC, visiting many of the places we used to hike, ski and travel during our years of living and visiting the west with our children.
- Official Description (provided by the hotel):
- At Mountainside Lodge, you’ll find all the comfort, service and amenities you desire when you’re ready to balance your sense of adventure with something for your other senses. Mountainside Lodge is surrounded by spectacular mountain views, yet close to the delightful ambiance of Whistler Village. You just won’t find a better base for your adventure all suites have mountain views, attractive tile and rich carpeted floors, gas log fireplace and wooden blinds. The bathrooms have a jetted tub and bath amenities including a hairdryer and cozy bathrobes. The fully equipped kitchen with dining area, has a dishwasher, full size stove & fridge, microwave, iron and ironing board. You’re never far from a stylish hideaway, a gourmet meal or a rejuvenating massage when you make Mountainside Lodge your base for adventure. ... more less
- Reservation Options:
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- Also Known As:
- Mountainside Hotel Whistler
- Mountainside Lodge Whistler