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“Bad service” 2 of 5 stars
Review of Mountainside Lodge - A Shell Vacations Resort

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Mountainside Lodge - A Shell Vacations Resort
3.0 of 5 Hotel   |   4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #21 of 52 Hotels in Whistler
Vancouver, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Bad service”
2 of 5 stars Reviewed May 5, 2013

From the moment I stepped into the lobby to check in I regretted booking this hotel. The front desk clerk did not crack a smile or even say hello. I booked overnight parking and asked the clerk how long we could leave our car there the next day because we had activities booked during the afternoon. He snapped back very rudely and angrily: “parking is only until 1pm, we have a full hotel coming in and those guests expect to have their parking spots.” The only reason I bit my tongue and didn’t respond to his rudeness is because he was old enough to be my grandfather.

For around the same price & great location - stay at the Whistler Village Inn & Suites. Much better hotel with friendly staff who make you feel welcome. I will definitely not be staying at the Mountainside again.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
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259 reviews from our community

Traveler rating
    78
    112
    38
    14
    17
See reviews for
63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Vancouver, Canada
1 review
3 of 5 stars Reviewed April 16, 2013

Check in clerk was such a downer....really didnt want to talk to him at all....no additional effort but an austrailian stoner who hates his job.....no information about the telus festival and just gave the keys.....cleaning staff didnt really care much either....

room was ok

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Whistler Blackcomb.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mslwhistler, General Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review, May 23, 2013
Thank you for taking the time to provide feedback about your recent stay in Whistler. We have forwarded the information onto the appropriate people at the Mountain Side Hotel Whistler by Executive, management team for follow up.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 8, 2013

Went to this hotel for a quick overnight Birthday getaway. Great 2 bedroom loft suite. Loft had a queen bed with a full bathroom and a dry sauna. The main floor had a seperate queen bedroom with its own full bathroom. Living room had a sofa bed and another 3rd bathroom on the main floor. Hotel and room were nice and clean, full kitchen view of the pool. Would definately stay here again if the price is right. overall a great room on the 4th floor with a view overlooking the pool and some mountains. Great location in the whistler village rigt beside the Keg. Parking is $18 a night in their underground lot.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Langley
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 8, 2013

We stayed at this hotel from March 17 - March 21 2013. The rooms were very clean and comfortable, the proximity to the lifts is one of the best in whistler. The size of rooms with the loft are perfect for a longer stay with kids, the kitchen was well equiped and the ski storage was also very convenient. The staff were very helpful from our arrival until checkout. would recomend this hotel to anybody and will stay here again for sure without second thought.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 1, 2013

We stayed here for 4 nights on a recent snowboarding trip to Whistler. The location can't be beat, right at the base of the mountain steps from the gondola.

The hot tub was a nice touch after a long day of snowboarding.

The rooms where quiet and spacious.

I would definitely recommend it to anyone going to Whistler.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mountainside Lodge - A Shell Vacations Resort

Address: 4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#5 Best Value Hotel in Whistler
#18 Family Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mountainside Lodge - A Shell Vacations Resort 3*
Official Description (provided by the hotel):
At Mountainside Lodge, you’ll find all the comfort, service and amenities you desire when you’re ready to balance your sense of adventure with something for your other senses. Mountainside Lodge is surrounded by spectacular mountain views, yet close to the delightful ambiance of Whistler Village. You just won’t find a better base for your adventure all suites have mountain views, attractive tile and rich carpeted floors, gas log fireplace and wooden blinds. The bathrooms have a jetted tub and bath amenities including a hairdryer and cozy bathrobes. The fully equipped kitchen with dining area, has a dishwasher, full size stove & fridge, microwave, iron and ironing board. You’re never far from a stylish hideaway, a gourmet meal or a rejuvenating massage when you make Mountainside Lodge your base for adventure. ... more   less 
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Also Known As:
Mountainside Hotel Whistler
Mountainside Lodge Whistler

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