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“Wont stay here agian” 1 of 5 stars
Review of Mountainside Lodge - A Shell Vacations Resort

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Mountainside Lodge - A Shell Vacations Resort
3.0 of 5 Hotel   |   4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #22 of 52 Hotels in Whistler
GreenLeadersBronze level
Calgary
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
21 helpful votes 21 helpful votes
“Wont stay here agian”
1 of 5 stars Reviewed January 27, 2013

My husband and I just recently came home from a trip to whistler. We splurged on a hotel for the week and decided to stay an extra night. We were going to stay at the same hotel but thought we would try something easier on the pocketbook and to see if there was a diiference so we booked a night in the suite at the mountainside for one night. We booked it on expedia, and we booked at the mountainside. but when we got there they had no record fof our reservation. So told me I had to call the mountainside excutive which is the same company but it was down the street. First I believe for good customer service he should have made thecall, but regardless I did. So then The lady on the phone at the excutive told me that yes she had my reservation. I was confused as I thought I booked at the mountianed side not excutivve. She told me that yes we were staying there but we had to come check in at the excutive. So we had to get in our vechile drvie down a block check in there and then go right back to where we were in the first place. Terrible service. If they are going to do that then they need a excutive desk in monutainside or have dual access at the front desk It was very incovenent and we had no clue .

Once we got to the room I intially thought it was cute as we walked in there was a little kitchen living room and fireplace with the bedroom in the loft. But there was a smell from the moment we walked in until when we left. I know they were reno'ed a while back but there was an old musty smell It grossed me out so much we couldn't even use the kitchenette as I didn't want to eat in the room.

When we went to bed it was comfy but during the night there was such a loud buzzing sound from one of the appliances I couldn't get back to sleep and then when I finally did I was woken up from the traffic on the street as our room faced the street and from the sunlight coming in from the skylight.

All in all we were very dispointed with this room and even though it was so close to the lifts and it had a sauna in the room that we enjoyed I would not be staying here agian and won't recommend it to anyone esle either.

Room Tip: Don't get a room facing the street...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mslwhistler, General Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review, February 18, 2013
Thank you for taking the time to provide feedback about your recent stay in Whistler. We have forwarded the information onto the appropriate people at the Mountain Side Hotel Whistler by Executive management team for follow up.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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263 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed January 23, 2013

Our group of 3 stayed at Mountainside Lodge in December. We were assigned a loft suite complete with indoor sauna upstairs, a kitchen, and a fireplace. The room was very cozy and well laid out, and was a pleasure to return to after a long day of skiing. The queen bed upstairs was very comfortable and made for a wonderful night's rest before returning to the slopes again. This was a great value considering what other hotels were charging over the holidays and we would definitely return here again. Minor issues included long wait times for the elevator and not being able to check in at the front desk (one has to check in at the Executive Inn first and then move over), but overall, a very enjoyable stay!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mslwhistler, General Manager at Mountainside Lodge - A Shell Vacations Resort, responded to this review, February 18, 2013
Thank you for taking the time to provide feedback about your recent stay in Whistler. We have forwarded the information onto the appropriate people at the Mountain Side Hotel Whistler by Executive management team for follow up.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 23, 2013

Stayed here for 4 nights in the middle of ski season. In the middle of the village and close to the lifts/gondola. We stayed in a studio which was pretty good value for money (although when I checked online a week before check in the cost was $30 cheaper per night....front desk staff wouldn't upgrade us despite us paying the higher tariff which was a little disappointing). The kitchen had a stove/oven, microwave, fridge, dishwasher and was handy to self cater as breakfast was not included and you can save money by making lunch/dinner. There is a supermarket in the village which is more expensive than downtown but not too bad. I would stay here again as for the price and what you get I think it's good value.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 20, 2013

We are shell vacation owners so probably qualified for a nicer room, but we were very pleased with the layout and size of our accommodation. It was very spacious and comfortable and had some extra touches that went above and beyond. Two fireplaces, full kitchen, great bath/jacuzzi tub. Front desk staff was so friendly and helpful, and the hot tub and pool outside were great after skiing all day.
Can't think of any negatives about our experience. We will definitely be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 8, 2013

The Mountainside Lodge has a great location - a stones throw away from both the Blackcomb and Whistler gondolas.

The hotel itself is nice and simple. If you're looking for a nice hotel, good value, and a location that is close to the lifts the Mountainside Lodge should work for you.However, don't expect 5 star service... I found the staff to be friendly, but not very helpful.

Again, if you just need a place to sleep and are planning on spending most of your time on the slopes and in the village the Mountainside Lodge is a great option.

Tip: the best italian restaurant is located at the base of this hotel and is awesome. Book a reservation it books up very fast.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Williams Lake, Canada
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 14, 2012

Had a great experience at the Mountainside Lodge for the Whistler Film Festival.
The kitchen was sufficiently supplied with the basics, the room space was great and the double headed steam equipped shower was an unexpected bonus. The bed and bedding as good or better as many more expensive hotel rooms. The staff was responsive, helpful and cheerful. Very affordable shoulder season experience! I’ll do it again

Room Tip: Steam Shower!
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldergrove, British Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 7, 2012

We stayed up at Mountainside Lodge Whistler by accident. Executive Inn sent us over there to use their internet to book online because the rate was cheaper! Big mistake. I guess the two are affiliated some way. Anyway... we got an incredible room for a great price. The steam room suite was clean, comfortable and located close to all amenities. We loved chatting with Marilyn the lady at the front desk. She was polite, courteous and made us feel very comfortable. We will be back!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mountainside Lodge - A Shell Vacations Resort

Address: 4417 Sundial Place, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#3 Best Value Hotel in Whistler
Price Range (Based on Average Rates): $
Hotel Class:3 star — Mountainside Lodge - A Shell Vacations Resort 3*
Number of rooms: 42
Official Description (provided by the hotel):
At Mountainside Lodge, you’ll find all the comfort, service and amenities you desire when you’re ready to balance your sense of adventure with something for your other senses. Mountainside Lodge is surrounded by spectacular mountain views, yet close to the delightful ambiance of Whistler Village. You just won’t find a better base for your adventure all suites have mountain views, attractive tile and rich carpeted floors, gas log fireplace and wooden blinds. The bathrooms have a jetted tub and bath amenities including a hairdryer and cozy bathrobes. The fully equipped kitchen with dining area, has a dishwasher, full size stove & fridge, microwave, iron and ironing board. You’re never far from a stylish hideaway, a gourmet meal or a rejuvenating massage when you make Mountainside Lodge your base for adventure. ... more   less 
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Also Known As:
Mountainside Hotel Whistler
Mountainside Lodge Whistler

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