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“Don't be taken in, it is not a "boutique" hotel” 3 of 5 stars
Review of Sundial Boutique Hotel

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Sundial Boutique Hotel
4.0 of 5 Hotel   |   4340 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada   |  
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Ranked #5 of 52 Hotels in Whistler
Rio de Janeiro
Top Contributor
76 reviews 76 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
73 helpful votes 73 helpful votes
“Don't be taken in, it is not a "boutique" hotel”
3 of 5 stars Reviewed February 11, 2013

Most people go to Whistler in winter for skiing or snowboarding. They don't plan to stay at hotels during the day so the most sought characteristics are a comfy bed and a roomy and clean room. Also being very close to ski lifts is very important, as not to walk "miles" with the ski boots from your place to the lifts.
The Sundial hotel is clean, has good beds, in room mini kitchen, in room fireplace, excellent localization by the ski lifts, very safe closed parking, smiling youngsters at front desk, newspaper at your room door daily, buuuut no breakfast included in the rate, something easily found in Whistler, no gym in the premises,no swiming pool, average size bathing towels and a very ugly reception with ugly sofas.
This said I tell you that it is very nice to stay at the Sundial but , I feel that the only reason they call it a "boutique" hotel is because outside of the building there is a boutique ( French term for a store) that sells ski goods.
So when deciding about the hotel in Whistler bear in mind that this is a very nice place but don't expect Phillipe Stark design, stilish lobby, thick huge towels, great gym, tasty breakfast.
It is not a boutique place and the use of this adjective is deceiving !
Stay there but don't be foolished by "boutique"

Room Tip: Closer to elevators.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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538 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
Date | Rating
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English first
Vancouver, Canada
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed February 10, 2013

We are currently staying at this hotel over the BC Family Day & Chinese New Year long weekend. We booked this hotel fairly late and were happy to have found it. Service from the staff at the hotel has been excellent and the room we have been provided is quiet. The location is basically about as good as it gets in Whistler Village (basically next to the main gondolas & in the heart of the village). Not ideal if you're looking for a quiet getaway, but perfect for a convenient family trip. The small kitchen is reasonably outfitted (not high end, but totally adequate for a short trip). The bed is reasonably comfortable and the rate we paid seems better than many of the alternatives that were available this weekend. The only downside is that one of the two elevators has been out of service from the beginning of our stay so patience is required (we have elected to take the stairs a number of times instead of waiting for the elevator which we have noticed is often filled with the cleaning staff and their equipment). It is too bad that a 2 bedroom suite was not available at the time we booked (as we are travelling with our two young sons), but this hotel fits the bill for this trip. An enjoyable stay overall.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 8, 2013

We have stayed at this hotel twice and rank it up there with the best hotel stays ever. It is right in the village and the staff is amazing. I love the heated floors in the bathroom! It is nice to be able to prepare meals in the kitchen and save money for the great shopping in the village!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort McMurray, Canada
Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 5, 2013

This was our second time staying at this hotel and we love it every time. We stayed for a week and I couldnt have asked for a better trip. There were 5 of us and we stayed in unit 305 which is a 2 bedroom 1 bath unit with a private hot tub. The only negative I can really say was that the second bedroom was not very big at all and had no window. It would also get very hot in that room.

The kitchen was great. Had everything we needed. We did send in the grocery list and they had it delivered and put away before we had arrived. Next time though I think we would just go to the grocery store when we get there. Its not too far of a walk.
One of the best parts of this hotel is its location. Just outside the hotel is the 2 gondolas. After a day of boarding the last thing I wanted to do was walk through the village to get to our hotel. This hotel couldnt be any closer.
Absolutely love this hotel!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut Creek, CA
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 2, 2013

We stayed at the Sundial for a week and I have to say it was one of our better lodging experiences in whistler. We have been coming up to Whistler every year for the past 15 years and this property ranks up there in the top five. We rented a 2 bedroom 1 bath, we were traveling with my 13 month old son and another couple who had a 4 year old. As stated by other reviewers the staff is outstanding! They will go out of their way to make sure you stay is comfortable. We requested a crib and humidifier to be in our room before arrival and sure enough it was there. By the second day the front desk knew our names, they would get our skis without even having to ask which room number. They played with our son every time we passed through the lobby. Plus you can’t beat the location, right next to the lifts and my favorite restaurant (sushi village) right on the second floor (Blacks is not bad either).

The downside…. Not all the two bedrooms are equal. We found this out the hard way. After our third night we requested a tour of the two bedroom two bath unit in anticipation of returning next year. Our unit (802) had a wonderful master bedroom and what I can only describe as a closet for a second bedroom without an actual real door or any windows. It also had the central vent going through the second bedroom from the basement to the roof making a constant humming noise, this was not bad for us as it created a white noise for our son to sleep, but I can see it would bother others. Due to this vent the second bedroom also got extremely hot, we had to leave the door open, which created issues with a sleeping toddler. We debated talking with management when we took the tour but we were all settled in and with two kids it would have been rather hard to move. I am sure they would have moved us if we requested and space was available.

The hotel website has a wonderful tool where you can see the layout of each floor and unit. As far as I can tell the central vent goes through units XX2 (ie 402, 502, 602, 702 and 802) I would stay away from these units if possible. You can see it in the second bedroom with a square notch. I find it hard to believe they charge the same for these 1 bedroom, 1 closet, 1 bath units as they would for a full 2 bedroom (with windows) units.

Overall we would return to the hotel, for its location and staff. But we would book one of the two, two bedroom / two bath units to make sure we stay away from the darn converted closet.

Room Tip: The hotel website has a wonderful tool where you can see the layout of each floor and unit. As far...
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 28, 2013

All I can say is that the location is awesome, the room is amazing (1 bedroom deluxe private hot tub) and the staff is great. Responsive, very attentive and uber friendly. Question about the hot tub came up and it was handled quickly. This will become my home when I come to Whistler from here on out. Thank you Sundial for making my vacation so awesome and relaxing, I needed this.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fleet, United Kingdom
Senior Contributor
32 reviews 32 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 26, 2013

Normally we rent a condo in The Lagoons but post 2010 Winter Olympic cost cutting led to poor bus services so we decided to bite the bullet & spend on the best possible location...enter Sundial. It is literally at the base of Whistler Mountain & you can upload to both Whistler & Blackcomb mountains within minutes of leaving the front door. We stayed for two weeks so can conclusively advise, the staff are all very friendly, genuinely helpful & pleasant. One chap even took the empty laundry basket back to the basement for us when he saw us at the lift with it! House keeping could be improved: they just skipped days & we had to make a point of telling reception we were out & planned to be back a certain time so to ensure the room had been serviced in that time on 3 occasions however the quality of cleans/tidy up was very good. Wifi access could be improved: falls over frequently as signal tends to hotspots in the hotel/room. We recommend the room we had but we are not telling which one because we want it next year, heh-heh... it has its own hot tub on the balcony & superb view of the Sunday evening Fire & Ice Show. The down side of this location is the noise on Friday & Saturday nights but its nothing that a pair of ear plugs can't block out so as they say, location, location, location.

Room Tip: We recommend the room we had but we are not telling which one because we want it next year, heh-heh...
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sundial Boutique Hotel

Address: 4340 Sundial Crescent, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Ski-In / Ski-Out Hotel in Whistler
#4 Luxury Hotel in Whistler
#5 Romantic Hotel in Whistler
#9 Business Hotel in Whistler
#9 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sundial Boutique Hotel 4*
Number of rooms: 49
Official Description (provided by the hotel):
The Sundial Boutique Hotel is located in the heart of Whistler Village right next to the Whistler and Blackcomb Gondolas. This location in Whistler Village makes it convenient for shopping, dining, and enjoying all the entertainment Whistler has to offer. All 49 luxurious one and two bedroom suites feature master bedrooms, full kitchens, flat screen tv's and gas fireplaces, including eight suites with private outdoor hot tubs. Personal service is not just a philosophy here, but a part of the way each day unfolds. Sundial Boutique Hotel suites provide breathtaking views of the mountains, and complimentary amenities such as high speed wireless internet, local phone calls, roof top hot tub, and ski concierge services ensure you have all the modern conveniences of home. Outdoor heated pool access is provided in the summer months (June - September) and the rooftop hot tub is open year round. ... more   less 
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Also Known As:
Sundial Boutique Whistler
Hotel Sundial Boutique

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