We stayed at the Durlacher during winter 2006 based on recommendations in Frommers as well as online reviews. The best thing we can say abou the Durlacher is that the place was kept clean. We were extremely disappointed throughout our entire stay. The owners, once praised hosts by many magazine articles proudly displayed at the entrance, have run out out of steam. Throughout our stay we heard many stories about how difficult it is to run the B&B these days. Staff shortages were noticeable. Our first day we did not have our room cleaned. Each day breakfast was dull and uninspiring with many excuses from the host. The jacuzzi, one of the reasons we chose the palce, was broken. It was not fixed until the third day. Then the owners burdened us with stories about the repair history and cost.s Despite promises to turn the temperture up, the jacuzzi remained cold throughout our stay making it unuseable. Breakfast was booooooooooring. We had basically a quick and dirty version of a traditional Austrian breakfast. Muesli everyday and an egg dish. Sometimes we had Austrian pancakes (like a pancake.crepe fusion) that were often over cooked and tough. The room we had was for 3 people. It was probably the most bland of all the rooms. I have seen better college dorms. There was no character, old sheets, and nothing on the walls. The worst was that we had a problem with the cost of our room. We booked months in advance and received an email confirmation of the price. When we called to confirm the day before, they owners stated that we were quoted the incorrect price. After some haggling they agreed to honor the price. The afternoon tea appeared some days and needed to be asked for on others. They fireplaces were not used during our stay until the last day. The owners told us that they only use them when the temp goes really low. It just demonstrated to us that the owners cared more about controlling their costs that creating atmosphere and comfort for their guests. What a pity! Ultimately, if you want to stay at a B&B in Whistler, look elsewhere. The Durlacher days are done. The owners are tired. Spare yourself the headaches and the complaints. Owners should really sell it before the reputation really goes down the drain.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We sincerely appreciate your comments, and regret that you where so deeply dissappointed. It is unfortunate as other guests had different views. after a great Christmas and New Years 2 weeks. " Your arrival on New Years Day, " well we truly where exhausted after the very busy Holiday Season. You may wish to note that when reservation was made, it was requested ,a very budget price, for 3 people in a room. at this winter season. This will reflect why your room may have been bland., in your opinion.
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It is difficult to clean a room, when one member is in the room most of the day. So very sorry your breakfast
was not as you had imagined. Yes we did have problems getting our service provider for the Hot tub
to do the repair, necessary after the freeze at Christmas. ( this was out of our control) Fireplace, we would have been pleased to make a Fire, If you wished to be in the lounge and enjoy, all that was necessaary was to ask. Each guest room has individual heat control, so it is certainly no for heat purposes, rather than for esthetics. We do heat with the Kacheloffen as well which permeates throught out the house from the Wood stove.
We certainly do appreciate your comments, and thank you for the time to note them. We will certainly take your comments to heart and address the issues.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.