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“Great hotel, just some... Issues with the staff.” 4 of 5 stars
Review of Hilton Whistler Resort & Spa

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Hilton Whistler Resort & Spa
4.0 of 5 Hotel   |   4050 Whistler Way, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Village Resort)   |  
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Ranked #13 of 52 Hotels in Whistler
GreenLeadersSilver level
Vancouver, Canada
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
“Great hotel, just some... Issues with the staff.”
4 of 5 stars Reviewed May 2, 2013 via mobile

Got a great deal with the "suite secrets" promotion, no complaints with the room. The heater/ac system worked really well and the in room fireplace was very nice.

There were 2 problems with the staff :

1. When we came back to the room on one day, the cleaning lady was just finishing up. When we walked into the room, there was a very strong smell in the bathroom, like the cleaning lady had just used it. I had to light candles and open up the windows to air out the *entire room*.... Maybe the staff should use a different bathroom.

2. On the morning of checkout, a staff member entered the room after knocking only once, a full hour before checkout. I was alone in the room and was in the shower!


Tl:Dr great hotel, strange staff activity.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, May 6, 2013
Dear Ezbar,

Thank you for providing a TripAdvisor review of your recent stay.

Although I am happy to hear of your satisfaction with our room product, I’m sorry to hear of the two employee encounters mentioned in your review. We have specific protocols for both areas you’ve mentioned so it’s concerning when we don’t follow them.

I would like to invite you to contact me directly so that I may further examine what transpired to avoid any future repetition of the issues you encountered.

I’m grateful for you bringing this to our attention and look forward to welcoming you back to our hotel.

Sincerely,

Tom Lefkovits
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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934 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
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English first
Langley, Canada
1 review
5 of 5 stars Reviewed May 2, 2013

My booking reservation was messed up by the main reservation call center. They reserved a King bed for 3 adults. in very short order, the front desk sorted it out and included a cot in the room, at no extra cost to us. The establishment is meticulously clean in all visible public areas including our room. Also very friendly staff. Would I book there again? Absolutely. Alvin LKP Quality Assurance Solutions Manager Specialist

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, May 15, 2013
Dear Alvin Lincoln K… P,

I appreciate you taking time to share a review of your recent visit with us.

I’m sorry to hear that your original reservation was not in order upon your arrival but happy to see that our friendly team was quick to remedy the situation.

Once again, thank you for taking time to write your review. We look forward to welcoming you back very soon.

Warm regards,

Tom Lefkovits
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coquitlam, Canada
1 review
5 of 5 stars Reviewed April 29, 2013

Exceptional service from arrival to departure. Fabulous rooms complete with wood burning fireplace, fire log and matches! Great location and courteous staff who constantly went beyond the call of duty.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 26, 2013 via mobile

We stayed in the Junior Suite in the first week of April. Loved so many things about our stay at the Hilton.
1. Loved having the full kitchen - so good to have the option to prepare a simple meal when we got sick of dining out.
2. The hot tub, sauna and pool - great places to relax after a day of snowboarding!
3. Location - Literally right next to the lift :)
4. The fireplace - made the room nice and cosy.
The only downside was the room service. We called a few times for various things and it always took half an hour or so before we heard back or got anything.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, April 29, 2013
Dear Tomrena

Thank you for your positive comments regarding your recent stay at our hotel.

The Whistler Junior suite really does have a full complement of features to enhance anyone’s visit. I wish to apologize for any service shortfalls with your Room Service order and will ensure we take measures to avoid further unnecessary delays for our guests.

With sunny summer weather around the corner, I think the pool is calling your name.

I look forward to your return.

Warm Regards,

Tom Lefkovits
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Keene, NH, United States
1 review
5 of 5 stars Reviewed April 26, 2013

This hotel is steps from Whistler base and was exceptional from the minute we arrived. The staff was friendly and reliable, the lobby design warm and inviting (as one entering a ski lodge), the room spacious, clean and exceptionally comfortable (I loved the bed and pillows so much I didn't want to leave). I didn't use the fitness room but checked it out and it's spacious and well equipped. The outdoor pool was plenty warm for a swim on a cold night, and there is both an indoor and outdoor hot tub so more room if you are intimidated by sharing such with others as I am if alone. I didn't hang out in the bar but it was always busy and there are two pool tables — looked like a fun, place (not crazy — just right). Skis are stored nearby (on way out to Whistler gondola) at a local ski shop and the staff there was very friendly and prompt in helping me. I got a deal to stay here so didn't pay full price ... it was well worth it!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, April 29, 2013
Dear Jennifer M. H

Thank you for taking time to provide such an extensive review.

You clearly were able to sample a wide variety of what our hotel has to offer and I’m pleased to hear how our team made such a favorable impression on your visit. We truly want to create an experience that will have you coming back for future visits.

Sincerely,

Tom Lefkovits
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, Tennessee
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 24, 2013

Wonderful - Spacious room....Great Customer Service and Nice Robes... Everyone was very nice and accommodating. The hotel's in the heart of the village, and close to everything. I'll definitely stay here again.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Whistler Blackcomb.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
4 of 5 stars Reviewed April 24, 2013

Need to improve drastically on the quality of food provided. Should be all organic, free range organic meats, and raw milk cheeses, especially considering the prices. Also the quality of soap and bathroom immunities is lacking. Nothing is labelled and you can bet the ingredients include sodium laurel sulphate and others that are proven hazardous to health. As for the location and the Whistler experience… nothing can been the fresh mountain area, skiing and great outdoor hiking adventures. The village is a dream from the point of everything being right at your doorstep. Enjoyed a couple of the pubs during the day. The entire resort however is overrun by young people, obviously with access to money and all seem to be searching for some meaning and existence in life. Guess this just shows the serious state we have arrived at with regards to the planet and economy. But in the excluded resort you wouldn't know it. Definitely will return but will probably try a different hotel experience.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tlefkovi, Manager at Hilton Whistler Resort & Spa, responded to this review, April 29, 2013
Dear Douglas A,

Thank you for taking the time to provide a review of your recent visit.

I’m sorry to hear that our Food and In Room Amenity offerings were not to your expectations. As a note of interest, our Chef prides himself on selecting many locally grown ingredients as possible to provide an authentic West Coast food experience.

I hope you will consider staying with us again the next time you travel to the area so we might show you the complete hotel experience you expect and deserve.

Sincerely,

Tom Lefkovits
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Whistler Resort & Spa

Address: 4050 Whistler Way, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Village Resort)
Phone Number:
Location: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Whistler
#6 Spa Hotel in Whistler
#7 Ski-In / Ski-Out Hotel in Whistler
#7 Luxury Hotel in Whistler
#10 Romantic Hotel in Whistler
#13 Family Hotel in Whistler
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Whistler Resort & Spa 4*
Number of rooms: 289
Reservation Options:
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Also Known As:
Hilton Whistler Hotel Whistler
Hilton Whistler Resort And Spa
Hilton Hotel Whistler
Whistler Hilton

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