Not sure why people are giving this place bad reviews, We stayed there over christmas and while some things were a little disappointing it was an enjoyable time.

The staff are good, they will try to put things right if they are not, just give them a chance.

It is not 5 star and never tries to make its self out as one... it is however a reasonably priced, 3 star place that has got the best location in town.

Walking to the lifts takes about 3 minutes. Araxi is 2 minutes. Over to the upper village is 5 minutes.

The decor is being updated at the moment. Although it was a little disappointing that they were doing this while we were staying.

We would stay there again no problems, after all, how much time do you actually spend in your room? we found that saving a little by staying here rather than 5 star, meant we could hit the nice places for dinner, do fresh tracks in the mornings after a big dump, and let my wife go nuts with the credit card a bit more than usual.

Booked a superior loft apartment on the top floor. Tacky and worn furniture, 2 light bulbs broken when we arrived, dishwasher broken and dispite being told two days for it to be fixed - it was never fixed. House keepers forgot to give us loo roll and new towells every day. One of my main concerns about the hotel however, was how uninterested the staff were with complaints. Many of them were rude and virtually ignored guests when they walked through the reception - which isn't what i'd expect from a hotel with this rating. The breakfast is in the lobby, very small and not up to expectations.

Not bad, but certainly not good. You can get more for your money in the Hilton, Fairmont or even a chalet.

Stayed here one night. Price was reasonable. Room was a good size. Lots of wear and tear in the room. Some updating was done to some of the room. Odd mix of old and new (new Granite counters in the bathroom but old bath tub and toilet). Fridge/Freezer did not work. So I went to get ice at the ice maker. Neither of the ice makers in the Hotel worked, when I told the front desk our fridge did not work and the ice machines were not working I was given directions to the closest grocery store to buy ice???? The parking lot in the hotel was full, was told to park elsewhere. Could hear everything that went on in the room above us (get a room on the top floor if you can). Overall the room was OK but the maintenance was very lacking. Not sure if I would stay again. Good place for younger people on a budget or a family looking to save money. Not that good for a couple.

We stayed at this hotel before and had a pleasant experience and based on that we thought we would try it again. We booked a loft suite facing the pool, and it worked out just great. It was spacious enough for two people for sure, with a full size kitchenette that would be perfect if your into saving money and cooking in. For a family the murphy bed downstairs is a added bonus, and in our case a snoring husband was given the option of using it or sleeping outside,so that worked out well too but I digress.
There is also a small breakfast included that starts at 7am, with cereal, pasteries, toast and bagels, juices, coffee tea etc, more than enough if you dont eat heaving in the morning. Coffee and tea are also available free 24/7.
Parking is not included but its a nominal fee of $10 a night, not much really for secure covered parking. But the big bonus is the location right in the Village but quiet enough to still get some sleep. Its great to be able to run back to your room if need be and grab things you might need, that you didnt want to carry around etc.There is also a pool and a hot tub, as well as work out facilities. A nice touch as well are BBQ's on the pool deck that many families were using to have dinner.
In the same building that the hotel is in, there is also a Keg Steakhouse, as well as a nice little lounge to have a little night cap in. This place is so close to all that is going on you wont have any worry finding great places to eat and shop just steps away.
Now I have only stayed there in summer, but it would also work well for skiing, with the lifts to Whistler mountain only 100m away, and lockers downstairs for skiis etc, they look as if they are set up for winter as well.
We also got a great deal on our stay at only $107 a night plus taxes and parking its one of the best deals in Whistler for sure. Now if your into a higher end hotel obviously this wouldnt be your thing, but for us it was great, clean tidy and pleasant staff, well worth the trip to one of the greatest places on earth.